Bill Shannon

Bill Shannon

Director, Engagement, Learning & Diversity, Duke Clinical Research Institute, Duke University
Fee Range
Exact fee falls within this range
Traveling From
North Carolina

Program Descriptions

  • A Great Company, Made Simply ©
  • Creating a Culture of Service Excellence
  • Lessons from a “D-Student” (Disney, Duke and DaVita)
  • Tactics (or Tools) to Create a Special Organization
  • Leading A Great Organization on Just One Power Point Slide
  • Service Improvement in Healthcare from One Whose Lived It
  • Leading a Great Organization
  • Creating a Great Organization in Plain English
  • Videos

    Biography Read more

    Raised in tough southeast Los Angeles, husband of 30 years, father of two, Bill “Coach” Shannon’s accomplishment-filled journey has been about developing others and simplifying the complex.

    He helped open a distinguished high school as teacher and head coach and in five years won the California State Basketball Championship.

    Recruited to Disney, he was a founding manager of the Disney Institute, where companies and individuals learn “The Business behind the Magic.” At Disney he worked with the likes of Exxon Mobil, Coca Cola, The Cleveland Clinic, JCAHO, Delta Airlines, Siemens, and on several Walt Disney Imagineering projects including Celebration Health, Disney’s Wide World of Sports and Disney University.

    Among his Disney clients were two powerhouse healthcare brands: Duke University Health System and DaVita, a Fortune 500 healthcare services company. Both organizations recruited him to leadership positions.

    At Duke he’s been Executive Director for Service Improvement for the entire Duke University Health System. He started the first Best Practices sharing system and patient satisfaction efforts throughout the Health System, was in charge of seven departments at Duke Hospital, and served on employee, faculty, nursing work culture diversity initiatives. Today he is Director, Engagement, Learning & Diversity at the renowned Duke Clinical Research Institute and serves as faculty for several Duke entities including Duke Medicine Global. In 2010, he was honored as a Visiting Scholar at Duke Fuqua School of Business. Bill is a recipient of Duke Hospital’s Diversity Leadership Award.

    As Chief Wisdom Officer at DaVita, he was responsible for The DaVita University and all its training, Academies, internal communications company-wide, special events, film production, and all major company meetings. He was part of Marketing, PR, Diversity, Sales, facility design and décor executive teams. He is one of two DaVita Vice Presidents to receive two Core Value Awards—for Fulfillment and Fun.

    His nonprofit work includes serving as Chairman of the Board of Directors for the American Council on Exercise.

    Bill has presented in 47 states, in Africa, Australia, Central and Latin America, and Europe.

    Check Availability *

    *Same Business Day Response!

    Call Us 1-800-345-5607

    More Presenters on