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The Big Shift: How Customer Behaviour & Technology is Changing the Future of Financial Services
Customer behaviour is rapidly changing and financial institutions need to reinvent themselves or risk becoming irrelevant. The rules of engagement have changed. Cheques are disappearing and cash is next. Mobile phones will replace wallets, consumers and their behaviours have shifted. The industry has to evolve alongside these changes. Brett shows companies how to adopt and thrive in this new environment. This presentation will give your organisation an insight on the three phases of disruptive change and the trends business can’t afford to ignore.
In BANK 3.0 Brett King looks at the latest trends that are redefining financial services and payment. He shows that the gap between customer and financial services players is rapidly growing, leaving massive opportunities for new, non-bank competitors to totally disrupt the industry
Brett King is founder and CEO of break out retail bank Moven, the best selling author of BANK 3.0 and American Banker’s Innovator of the Year.
Voted as American Banker's Innovator of the Year in 2012, Brett King is widely considered the foremost global expert on retail banking innovation and customer experience. He is the CEO and founder of the break out retail bank Moven and has achieved widespread international recognition for his books ‘Bank 2.0’, ‘Bank 3.0’ and ‘Branch Today – Gone Tomorrow’ – each topping the global bestseller lists around the world.
Brett King travels the globe speaking at events for some of the world’s most recognized and progressive organizations, including: Google, Microsoft, Oracle, The Economist, Forbes, American Banker, and the World Council of Credit Unions. Sharing his disruptive insights into innovation, customer experience, channel distribution strategy and the fundamental shifts in consumer behaviour, King has become known as a leading industry futurist and disruptor - frequently featured as a commentator on CNBC, Bloomberg, Financial Times, The Economist, Huffington Post and The Banker magazine.