Dr. Eric Lister is a physician and consultant to healthcare organizations. He works throughout the health care industry - with group practices, hospitals, insurers, professional societies, manufacturers, and large integrated systems. His consulting and speaking engagements focus on four interrelated areas essential to the transformation of healthcare in America:
Excellence in the Boardroom
High performance on the part of executive teams
Quality and safety
Physician relations (including changing notions of professionalism, physician relations; physician employment; physician leadership)
This work involves building clarity of purpose inside the Board, efficient and sustainable structures and decision-making processes inside the executive team, and crucial leadership skills in the ranks of physician executives. It involves facilitating frank and straightforward dialogue designed to help physicians and the organizations in which they practice work together, and organize to meet the challenges of the environment.
Dr. Lister has been effective in using the urgent challenges of the day - concerns about quality and service, the distress experienced by many providers, the need for collaborative approaches to strategy development and strategy fulfillment - as laboratories for developing the very leadership infrastructure essential to success. This work combines organizational assessment; retreat facilitation; ongoing counsel to top management; the support of major change initiatives; and coaching of senior executives.
Dr. Lister has published a wide variety of articles addressing health care governance, the consultation process, group practice leadership, and the development of organizational cohesion. He has served as a faculty member for the American College of Physician Executives, the New England Healthcare Assembly, the Group Practice Improvement Network, the Governance Institute, the American Hospital Association's Center for Healthcare Governance, and the American Medical Group Association. He lectures widely on topics related to governance, quality, leadership, and the relationship between America's physicians and hospitals.
In 2002, he was selected by the Massachusetts Hospital Association to Co-Direct the Healthcare Trustee Institute, a regional resource for Trustee education. From 2002-2004 he worked with the National Quality Forum on the creation of the NQF's landmark document: Hospital Governing Boards and Quality of Care: A Call to Responsibility. In 2007 he was asked by the Leapfrog Group to be one of two course directors of their 2008 conference: "The Future of Hospital Governance: Quality at the Leading Edge"
Initially trained as a psychiatrist at Duke University and Harvard, Dr. Lister taught at Harvard and Tufts Medical Schools, served as the Medical Director of a 65 bed psychiatric hospital, and was a founding partner of a large group mental health practice prior to moving from clinical practice to full time consulting work in 2000.