Holly Stiel

Holly Stiel

Leading Customer Service Expert
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Program Descriptions

  • Spirit in Service
  • Thank You Very Much – The True Bottom Line
  • Bring Your Sense of Humor to Work
  • Taking Care of Yourself So You Have What It Takes to Take Care of Others
  • Thinking Like A Concierge
  • Ultimate Service – The Art of the Concierge


Biography Read more

Holly Stiel, M.A. is a pioneer in the field of customer service. Nearly 25 years ago, she walked into the international convention of Les Clefs d’Or in Vienna as the first American woman admitted to the exclusive international concierges’ association.

Stiel single-handedly started the concierge department at San Francisco’s Grand Hyatt, and was the chief concierge for 16 years. Her leadership served as the model throughout the Hyatt corporation.

Stiel’s hands on experience enriches her powerful presentations. This is what sets her apart from other speakers and trainers in the field. It has made Stiel one of America’s foremost authorities on service and hospitality.

Clients include: Nordstrom, Disneyland, Hewlett Packard, Advanced Micro Devices, Motorola, Pebble Beach, Vail Associates, Canadian Airlines, and Bank of America.

Stiel has also been featured as the keynote speaker at many professional organizations, including the Hotel Sales Marketing Association, Meeting Planners International, The California Governor’s Conference on Tourism, Professional Association of Innkeepers International, The Bank Marketing Association , Society of Human Resource Management, and the Association of Homecare Providers.

Stiel is the author of Ultimate Service, The Complete Handbook to the World of the Concierge, considered to be the definitive work on this topic. Stiel’s book Thank You Very Much- A Book For Anyone Who Has Ever Said, “May I Help You” was published by Ten Speed Press. Her latest book is The Neon Signs of Service.

Her Masters Degree is in education. She has taught at the Hospitality School of The University of Nevada, Las Vegas.and the International Concierge Institute, U.S.A. and Canada. In 1999 Holly was awarded the “Distinguished Visiting Professor” award from Johnson & Wales University, Charleston Campus.

Holly Stiel brings experience, credibility, humor, enthusiasm and consummate professionalism to every speech, training session and consultation she delivers.

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