Jenn Lim

Jenn Lim

CEO & Chief Happiness Officer of Delivering Happiness
Fee Range
Exact fee falls within this range
Traveling From

Program Descriptions

Happiness as a Business Model
Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Living with Passion and Purpose
Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

Starting, Scaling and Sustaining Culture
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Culture as a Competitive Advantage
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

The Story of CEO Tony Hsieh and Zappos
Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!


Biography Read more

Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life.

Jenn has been a consultant at Zappos from its start-up days in 2003 to the $2B business it is today. Since 2009, Zappos has been on Fortune’s “100 Best Companies to Work For” list and has been bought by in a deal valued at $1.2 billion on the day of closing. One of her creations, the Zappos Culture Book, has become a global symbol of how companies can use happiness as a business model to increase productivity and profitability.

In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which has sold over 550,000 copies worldwide and hit #1 on bestsellers lists like the New York Times and USA Today. It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and is now being translated into its 20th language.

Delivering Happiness has evolved from a book to a bus tour, and now a company and global happiness movement represented by people from 110 countries. Today, she’s dedicated to growing the Delivering Happiness movement so we can all pay happiness forward – knowing if we create happier companies/communities/cities, we can make this a happier world.

Check Availability *

*Same Business Day Response!

Call Us 1-800-345-5607


“I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”
--Cleveland Clinic

“Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”