Liz Jazwiec

Liz Jazwiec

Relating Customer Satisfaction and Employee Morale
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Program Descriptions

Accountability … Turn (limited) Resources into Results!
In this very personal presentation Liz Jazwiec will reveal the lessons she learned about becoming a leader in difficult times. The participants will benefit from her perspective of healthcare management and what guidance, mentoring and direction is needed from all leaders in order to achieve results even when resources are limited.

Liking Leadership
Liz gives real-life examples on becoming an effective leader, both on a horizontal level within our departments as well as vertically within the organization.

Yippee! Another Day in Paradise! … Driving Negativity Out of The Workplace
Liz knows that “if you don't like your customer, you won't like your job,” but she also knows what works to improve both! This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and eradicate judging.

Making Service REALLY Happen … Creating Excellent Care Experiences
Liz provides great take-aways on techniques to improve morale, how to make customer satisfaction fun, and effective practices to change the patient's perception in order to improve their satisfaction level.

Getting Staff on board is not about empowerment, it’s about engagement!
In this session Liz Jazwiec will discuss what successful leaders do to build true partnerships with staff in order to create a better workplace.

Nursing Retention: Keeping the Best and the Brightest
In this session, Liz Jazwiec uses her trademark practical approach to tackle one of the biggest issues facing healthcare leaders today. Liz will describe strategies that every leader can utilize to improve retention and decrease turnover.

Why Book Liz Jazwiec?

  • She delivers no-nonsense ideas for immediate implementation and makes a clear connection between customer satisfaction and corporate culture.

  • With a combination of content and anecdotes, she makes people realize they can be more productive by working together, having fun, and believing in their organization.

  • Videos

    Biography Read more

    Liz Jazwiec, R.N. is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country. She is also a featured speaker for the Studer Group.

    She’s also been a longtime hospital officer who helped raise service scores at Chicago, Illinois’ Holly Cross Hospital from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine’s Enterprise Award for Best Business Practices in 1996.

    Today, she uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. As author of the bestselling book, Eat THAT Cookie! How Workplace Positivity Pays Off..For Individuals, Teams and Organizations, she talks about how it is possible to create a positive workforce in difficult times.

    Many audiences describe Liz’s presentations as uplifting, motivational and fun. However they also clearly respect her practical and experience-based style. You’re sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.

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