Match Amazing Speakers
With Great Clients
Laugh for the Health of It!
Are you serious about having fun? Need to lighten up? This session is for you. High energy, fast-paced fun, jam-packed with useful tips and techniques to help you develop your laugh response and handle challenging situations with a smile. Think about your interactions with other people. When, where and with whom do you feel most at ease? Most likeable? Most fun? If you’re like most people, you’re at your best wherever, whenever and with whomever you share laughter and lightness. Laugh and learn as Robin Getman, your facilitator of fun, helps you identify ways to relax, renew and restore (and look forward to coming to work each day!). This session will tickle your funny bone, sharpen your customer service and do wonders your self-esteem.
R-E-L-A-X, Stress isn't a 4-Letter Word
Quick. What’s the first word that comes to mind when you hear the word stress? (Be honest.) Did you think… Productivity? Energy? Fun? Stress, like most things, is good and bad. Stress can propel you to peak performance or it can drain your brain. You can choose to react or choose to RELAX… Laugh and learn as professional speaker, trainer, and humorist, Robin Getman shares stories and ideas guaranteed to keep your fun meter on high and your stress meter on peak performance. This session will help you harness the best of stress and tame the rest.
Are You Leading from Your Soul? (instead of a position of authority)
Ever wonder how Gandhi would “motivate” an employee? How Mother Theresa might “re-engineer” the organization? How Martin Luther King would “compete” for the future? Personal power in organizations increases when people begin leading from their souls rather than positions of authority–when leaders leverage external and internal power. External power (the capacity to act) is represented by confidence, competence, expertise, titles, success, degrees, stature, money, self-esteem and recognition. Internal power (the capacity to reflect) emerges out of our inner self, our souls, our deepest values. The integration of the two reveals who you really are and your life purpose.
The Truth about Customer Service Excellence
Imagine being accused of giving consistently excellent service. What evidence would your customers (internal and external) use to convict you? Is it possible the customer isn't always right? Can good service ruin your business? Surprising answer await in this entertaining, revealing and candid session on creating and maintain a culture of service.
Can You Hear Me Now? Communicating for Results
Wherever you go, you see and hear people talking. Cell phone users talk while they shop, walk and drive and barely acknowledge the people who shop, walk and drive beside them! Friends, family, colleagues and coworkers check caller ID, scroll handheld computers and exchange instant messages as they assure us they’re listening and urge us to “go on…” We’re talking more and communicating less–we’re “linked,” “hooked,” “wired,” and longing for connection. Turn off your phones and tune into laughter as we practice the art of customer-focused communication and affirm the value of connection.
Can You Hear Me Now? Defusing Difficult People and Situations
Sometimes it’s not the person that’s difficult; it’s the situation. Increase your effectiveness by recognizing the difference and learn to respond with grace, confidence and ease.
Unscripted. Unrehearsed. Uncommonly fun. With a broad background in dramatic and improvisational theater and stand-up comedy, Robin Getman connects with audiences instantly. Be it one-on-one, one-on-fifty one, or one-on-five hundred and one; there's no telling what will happen next. Whatever comes, one thing is certain: both speaker and audience are interactive players in the drama, the spontaneity and the merriment.
Robin works with organizations that want to create an environment where people look forward to coming to work each day and with people who want to enjoy what they do. She speaks frankly about workplace experiences that people can relate to. Unhappy coworkers? Difficult boss? Unbearable customers? Constant change? Robin's been there and she's done that-twenty times for some fifteen employers- before realizing the job wasn't the problem!
Robin has checked hats, cashiered, waited tables and managed three of the nation's leading restaurants. She's opened mail, processed applications, led campus tours and entered data. She's ushered, sold concessions and worked 'the stage' for Elvis, Donny Osmond and nearly a dozen elephants. She's sorted, filed, 'manned the phones' and checked 'spec's' on paper bags for pig chow. She's price-checked, pin-ticketed, inventoried and marked product for clearance.
She co-founded a training and consulting company; wrote, produced and directed educational skit programs; created a mystery patient shopping program and taught two Minnesota governors' staffs how to deliver exceptional guest service. She's administered a $12 million operating budget and directed a department with approximately 600 full and part-time staff including managerial, supervisory, Teamsters, AFSCME and student employees.
You name it; Robin's probably done it.
Robin Getman is the positive, laughing difference your audiences wishes for.