Susan Clarke
Specializing in the FUN-Damentals of Work
- Fee Range: Notes on Fees
- $5,001-$7,500
- Program Type
- - Keynote Speaking
- - Half Day
- - Full Day
- Traveling From:
- California
Topics
- Communication Skills
- Customer Service
Bio
» Read Full Bio
Susan Clarke is a dynamic international speaker and author, whose effervescent and lively style of communication reflects her outlook on life and her beliefs. She is a certified Behavior and Values Analyst and a recognized expert in the field of internal and external customer service. Susan's novel theories are based on her "real life" experience combined with her expertise in the areas of behavior, values and attitudes.
Her direct approach to service provides a practical framework for those who want to exceed their customer's expectations...and want to exceed them NOW. Susan's programs are highly interactive and entertaining, yet they provide the type of substantive information that makes a real difference. In these programs, she demonstrates how to develop a win-win attitude. She knows that this will improve performance and dramatically increase the bottom line.
Her interest in improving customer service began in 1966. It was sharpened by an eight-year association with Gilbert/Robinson, Inc., the operators of Houlihan's and other concepts, as they grew from a regional chain to a national chain during the '70's. During this period, Susan worked as a corporate trainer, opening more than forty restaurants nationwide. During these openings she worked only with newly hired staff and noticed that some people seemed to have a natural predisposition for being successful in customer service. She began to develop her own theories about how this hiring process could be done more successfully and scientifically and what part motivation played in the retention of employees in an industry beset with huge employee turnover. In 1982 Susan became a speaker and consultant to be able to share her thoughts with the industry at large. After more than fifteen years of speaking she has refined her concepts to now be able to bring you a presentation that is not only highly motivational, yet also quantifiably implimentable.
In addition to speaking, Susan is the author of The Fun-Damental Secrets of Service: How to Have Fun and Make Your Customers Feel Good About Spending Their Money. Written in novel form, it is designed to help develop your customer service skills and strengths. In addition, Susan is a contributing author to the Hospitality Master Series which just released "50 Proven Ways to Build Restaurant Sales and Profits", "50 Proven Ways to Build More Profitable Menus", and "50 Proven Ways to Enhance Guest Service."
Speaker Programs
The FUN-damentals of Attitude: How to Turn a Positive Attitude into Positive Results
In today's world, having a positive attitude is often given as a secret to success, but how do you get it, hang onto it and spread the fever to others? The power of a positive attitude affords you maximum flexibility - you can adapt, change, and even evolve so that you can respond appropriately.
The FUN-damentals of Believing, Achieving, and Succeeding
Are you challenged in achieving your vision? Do you need a clear picture and motivation to take action? Create a breakthrough! In order for you to get what you want out of life, you need to have a clear picture and then you need to take action. In this highly entertaining and thought provoking program, Susan will take you through the process of believing, achieving, and succeeding.
The FUN-damentals of Communication
This program is designed to show you why different behavioral styles require different communication styles. You will learn how to open the door of communication with the appropriate tone of voice, words, body language and pace of speed and action.
The FUN-damentals of Emotional Intelligence
Did you know that it's your IQ (Intellectual Intelligence) that gets you hired and your EQ (Emotional Intelligence) that gets you promoted and increases your income? Did you know that salespeople who are optimistic sell on average 37% more than their negative counterparts? The five areas of Emotional Intelligence covered in detail are: self awareness, Managing emotions, Motivating yourself, Recognizing emotions in others, and Handling relationships effectively.
The FUN-damentals of Relationships
Susan uses her trademarked humor and frankness to actually take you on a step-by-step journey towards examining your behavior. She first provides you with the tools to understand yourself. Then, she gives you the tools so that you can understand others. You walk away armed with proven ideas that will help you achieve your relationship goals with colleagues, superiors, family, and friends.
The FUN-damentals of Generations X&Y!
In today’s ever changing and diverse work environment, in order to survive and thrive you have to be able to relate to and identify with the people you come in contact with on a daily basis. Generation X’s are fiercely independent and amazingly entrepreneurial. And then, just when you thought you had your employees figured out, in comes a new generation! The Why Generation was born after 1980 and if you want to keep this young talent, (that’s right, they are extremely talented) you better understand how to lead them. Attendees will walk away armed and recharged to go back into their offices and create an environment that allows both Gen X's and Gen Y's to flourish and breathe new life into their associations.
The FUN-damentals of World Class Service
Do you have a team of professional players who are all committed to providing a "total quality experience" to each and every customer they come in contact with? In this program Susan guides you in the process of identifying the needs and expectations of your internal & external customers. She then focuses on creating leaders who can model the behavior and have the ability to communicate "World Class" service to their teams.
For booking or speaking fees, performance fees,
appearances, and availability, or to BOOK THIS TALENT,
please call us at 1-800-345-5607.