T. Scott Gross

T. Scott Gross

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T. Scott Gross
Author: Positively Outrageous Service

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Fee Range: Notes on Fees

$10,001-$15,000

Traveling From:

Texas

Topics

  • Customer Service
  • Marketing
  • Motivational
  • Retail
  • Branding & Advertising

Bio

T. Scott Gross is more than a writer who speaks; he literally has been there and done that! A veteran of the hospitality industry, Gross learned from the bottom up, literally from the business end of a pot sink! His credibility from his years in that industry has
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Speaker Programs

Positively Outrageous Service
Positively Outrageous Service...it’s the story you can’t wait to tell! When T. Scott Gross set out to discover why other contrarian businesses were growing and prospering in a down economy, he stumbled across the principles of Positively Outrageous Service and POS Marketing. Too simple to be labeled ‘secrets’ but unusual enough to earn the tag ‘outrageous’, these principles became the outline for his book, Positively Outrageous Service.

MicroBranding
A brand is mental real estate that someone owns in the mind of the target market. And not only do you have a brand, you have multiple brands! So you might as well learn how to make your brands work for you.

Why Service Stinks
For all we do to discourage thinking, you wonder why employees think at all! Let’s see, there are cash registers that count change (we’re afraid we might lose a dime), computers route phone calls (God forbid we have to talk to a customer), and policies for just about everything. Business is so occupied with holding on that we are losing a most precious commodity—employees who think.

The Service Prescription
Of all the arts, the healing arts are about as personal as you can get. Healthcare is personal and that’s the way it was meant to be. Somehow, however, money got in the way. It’s always about the money. Listen to T. Scott Gross explain why it doesn’t have to be.

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Testimonials for
T. Scott Gross

"Scott [T. Scott Gross] was wonderful--best speaker we've had so far.  I hope we can find more like him.  I highly recommend Scott to any organization who is looking for an entertaining, yet thought-provoking speaker."  
--Uline Shipping

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