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The Customer Experience and Emotional Brand Building Guru
Biography of Scott Deming
Here’s the formula for Sustainable Success: Find several great customers, turn them into evangelists and they will take you to the promise land! If this sounds easy, it is. However, it’s highly unlikely you will turn your external customers into loyal evangelists until you turn your internal customers (your employees) into loyal evangelists.
Scott Deming takes his twenty years of business ownership, board positions, working with small, independently owned companies as well as multi-national, publicly traded corporations, employee relationship expertise, customer experience savvy, and wraps it into the most comprehensive, easy to implement and energetic program you’ve ever seen. As one national publication wrote: “Scott Deming’s customer experience process is more like the ten moral principles for great business practice and success!”
Scott Deming speaks for and trains companies across the globe – big and small, in just about every industry. From CEOs to business owners to managers to sales people to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty. As Scott Deming says – “There is no correlation between a satisfied customer and a loyal customer. A satisfied customer will stay with you until the next best deal comes along.” Move your customers from satisfied to loyal, with the process that works.
Communicate better. Become a stronger leader. Build a team that loves the corporate mission and sells with passion. Improve business and increase sales. Create a powerful, emotional, one-of-a-kind cult brand. Turn customers into evangelists for life. Be a marketing machine. Own your space. How? Learn how to transform yourself and your organization into a powerful, emotional brand that employees and customers will want to belong to.
Understanding and Managing Change
This presentation will teach participants how to implement a clear, simple and effective communications process in order to deal with generational change, technology change, customer expectation change, job change and more.
One Team – One Brand
In this powerful, interactive program, leaders will better understand how to effectively communicate, motivate and empower their people to work together toward one common goal - a goal that they not only understand, but whole heartedly believe in.
Emotional Brand Building
He takes his audiences on a fast-paced, high energy journey through the six critical steps to creating the ultimate customer experience and building their powerful, emotional brand.
The Art of Communication
Take part in Scott Deming's "The Art of Communication" program and learn the simple, fool-proof methods and processes for developing effective and life changing communication skills.