Scott Deming

Scott Deming

The Customer Experience and Emotional Brand Building Guru
Fee Range
Exact fee falls within this range
Traveling From
New York

Program Descriptions

"Perceptual Reality"
You know what you do and what you sell, but does everyone in your organization have the same understanding? You think your employees and colleagues understand what you mean and where you're coming from - Do They? More important, do your customers truly understand what you do and how you do it? Believe it or not, what you think you sell and what your customers hope you sell are two different things. How well you think you're doing and how well your customers think you're doing are always two very different things. You perceive your business from a business person's perspective. Your customers do not. They perceive your business as something they hope you can provide to make their life better.

In Scott Deming's Keynote Address titled "Perceptual Reality" you'll discover how to see your business through your customers eyes and how to provide the level of service they crave - not what you think they want. Don't miss this captivating, thought provoking and transformative presentation on "Perceptual Reality!"

The ValYOUable Organization – Powered by Purpose
Most companies have a mission statement, but it’s merely a well written paragraph, mounted on the wall of the conference room and visible on the company website.

Most companies have a mission statement, but very few organizations live that mission statement, because it was written by a few people at the top who thought the words would resonate with their customers, with very little thought put into where the words came from.

In this dynamic leadership and teamwork driven program, based on Scott Deming’s second book – “Powered by Purpose” he challenges his audience to understand your values and where those values came from, and how those values dictate your decisions and drive you to your purpose. Next, he shows the process for surrounding yourself with people who share your values and desire your purpose. This does not mean to surround yourself with yes men and yes women. In fact, Scott discusses the importance of tossing out ego and welcoming healthy debate and contrary ideas. Case studies will be discussed and proof will be shown, that companies without a purpose driven and value oriented culture cannot survive in a world where people are seeking meaningful interactions and trusting relationships.

Creating the Ultimate Customer Experience and Creating Customers for Life!
“What do people think of when they see or hear your name? Think about this question very seriously. In other words – How Powerful is Your Brand?” This is the question Scott Deming asks his audiences. Then, he shows them how to create the most loyal customers and the most powerful brand in their industry.

Scott Deming’s presentation “Creating the Ultimate Customer Experience” breaks all boundaries of the typical customer service or brand building processes. He takes his audiences on a fast-paced, high-energy journey to creating the ultimate customer experience and building their powerful, emotional and sustainable brand. He inspires each and every attendee to immediately implement these simple processes and turn every customer into a loyal evangelist for life! And as he says – “It is these evangelists who will take you to the Promised Land.”

Why Book Scott Deming?

  • He is an expert in creating marketing, communication and service strategies that deliver over the top results and turn every customer into a loyal evangelist for life.

  • He shows companies and individuals how focusing on relationships and creating loyalty has a larger impact on the bottom line.

  • Scott helps audiences understand the difference between a typical service and an uncommon, innovative and emotional experience.

  • Videos

    Biography Read more

    Here’s the formula for Sustainable Success: Find several great customers, turn them into evangelists and they will take you to the promise land! If this sounds easy, it is. However, it’s highly unlikely you will turn your external customers into loyal evangelists until you turn your internal customers (your employees) into loyal evangelists.

    Scott Deming takes his thirty plus years of business ownership, board positions, working with small, independently owned companies as well as multi-national, publicly traded corporations, employee relationship expertise, customer experience savvy, and wraps it into the most comprehensive, easy to implement and energetic program you’ve ever seen. As one national publication wrote: “Scott Deming’s customer experience process is more like the ten moral principles for great business practice and success!”

    Scott Deming speaks for and trains companies across the globe – big and small, in just about every industry. From CEOs to business owners to managers to sales people to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty. As Scott Deming says – “There is no correlation between a satisfied customer and a loyal customer. A satisfied customer will stay with you until the next best deal comes along.” Move your customers from satisfied to loyal, with the process that works.

    Communicate better. Become a stronger leader. Build a team that loves the corporate mission and sells with passion. Improve business and increase sales. Create a powerful, emotional, one-of-a-kind cult brand. Turn customers into evangelists for life. Be a marketing machine. Own your space. How? Come experience Scott Deming and learn how to transform yourself and your organization into a powerful, emotional brand that employees and customers will want to belong to.

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    "He is a great speaker to help an organization think about how they can elevate their game simply through working not just the mind but the heart. He has a relevant and compelling message. He is energetic and engaging."

    "He was wonderful! Everyone has continued to reference the topics he covered during his program. The best speaker we've had in a long time!"
    --Brightpoint, Inc.

    "By far, Scott Deming was the most effective and forward-thinking speaker we have ever had, making our conference the most successful it has ever been!"
    --Jewelers Mutual Insurance Company

    “Scott, Thank you so much for your insightful and powerful presentation at our annual senior managers and senior executives conference. You were a huge hit and I mean that. Not only were you very entertaining, but your delivery and content were great analogies to what we see every day in our businesses as we continue to create a synergy between the four organizations under Oneida Financial Corporation. Many times your name certainly came up after the meetings as reference to things to keep in mind for implementing some of your ideas and processes for better leadership and sustainable success. We’ll certainly plan to be seeing you again in the near future!”
    --Benefit Consulting Group

    "Scott delivered an excellent presentation which fit our organization’s core values to a T. His message would be valuable to any organization who wants to make sure their brand is around for centuries to come."
    --Better Business Bureau of Central East Texas

    "We hire a keynote every year for our convention and Scott was the best we have experienced. He kept the entire audience engaged from the very start to the very end."
    --CSC Network