Scott Deming

Scott Deming
Fee Range:
$7,501-$10,000
Exact fee falls within this range


Traveling From:
New York

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Scott Deming
The Customer Experience and Emotional Brand Building Guru

Why Book Scott Deming?

  • He is an expert in creating marketing, communication and service strategies that deliver over the top results and turn every customer into a loyal evangelist for life.

  • He shows companies and individuals how focusing on relationships and creating loyalty has a larger impact on the bottom line.

  • Scott helps audiences understand the difference between a typical service and an uncommon, innovative and emotional experience.

  • Biography of Scott Deming

    Here’s the formula for Sustainable Success: Find several great customers, turn them into evangelists and they will take you to the promise land!  If this sounds easy, it is.  However, it’s highly unlikely you will turn your external customers into loyal evangelists until you turn your internal customers (your employees) into loyal evangelists.

    Scott Deming takes his twenty years of business ownership, board positions, working with small, independently owned companies as well as multi-national, publicly traded corporations, employee relationship expertise, customer experience savvy, and wraps it into the most comprehensive, easy to implement and energetic program you’ve ever seen.  As one national publication wrote: “Scott Deming’s customer experience process is more like the ten moral principles for great business practice and success!”

    Scott Deming speaks for and trains companies across the globe – big and small, in just about every industry.  From CEOs to business owners to managers to sales people to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty.  As Scott Deming says – “There is no correlation between a satisfied customer and a loyal customer.  A satisfied customer will stay with you until the next best deal comes along.”  Move your customers from satisfied to loyal, with the process that works.

    Communicate better. Become a stronger leader. Build a team that loves the corporate mission and sells with passion. Improve business and increase sales. Create a powerful, emotional, one-of-a-kind cult brand. Turn customers into evangelists for life. Be a marketing machine. Own your space. How? Learn how to transform yourself and your organization into a powerful, emotional brand that employees and customers will want to belong to.

    Videos

    Video(s) of Scott Deming

    Program Descriptions

    Understanding and Managing Change
    This presentation will teach participants how to implement a clear, simple and effective communications process in order to deal with generational change, technology change, customer expectation change, job change and more.

    One Team – One Brand
    In this powerful, interactive program, leaders will better understand how to effectively communicate, motivate and empower their people to work together toward one common goal - a goal that they not only understand, but whole heartedly believe in.

    Emotional Brand Building
    He takes his audiences on a fast-paced, high energy journey through the six critical steps to creating the ultimate customer experience and building their powerful, emotional brand.

    The Art of Communication
    Take part in Scott Deming's "The Art of Communication" program and learn the simple, fool-proof methods and processes for developing effective and life changing communication skills.

    Books and Publications

    Testimonials for
    Scott Deming


    "Scott was very personable and a pleasure to work with. He delivered a very exhilarating presentation that really "kicked off" the conference by making everyone think and get excited about possibilities really early in the morning."
    --Canadian Association of Exposition Management

    "He was wonderful! Everyone has continued to reference the topics he covered during his program. The best speaker we've had in a long time!"
    --Brightpoint, Inc.

    "By far, Scott Deming was the most effective and forward-thinking speaker we have ever had, making our conference the most successful it has ever been!"
    --Jewelers Mutual Insurance Company

    “Scott, Thank you so much for your insightful and powerful presentation at our annual senior managers and senior executives conference. You were a huge hit and I mean that. Not only were you very entertaining, but your delivery and content were great analogies to what we see every day in our businesses as we continue to create a synergy between the four organizations under Oneida Financial Corporation. Many times your name certainly came up after the meetings as reference to things to keep in mind for implementing some of your ideas and processes for better leadership and sustainable success. We’ll certainly plan to be seeing you again in the near future!”
    --Benefit Consulting Group

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