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Speakers & Entertainment Bureau
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Nancy Friedman |
| The Telephone Doctor®, Customer Service Expert |
Nancy Friedman is an internationally recognized authority on customer service. Known as the Telephone "Doctor"®, Friedman supplies proven skills, ideas and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer contact team. Nancy gives "how to" techniques based on real world experience, techniques she shares with companies world wide to increase profits and gain a competitive edge. Nancy Friedman helps set the standards for corporations and associations across the country.
Read Full Bio
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| TOPICS |
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PROGRAMS |
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BOOKS |
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Communication Skills |
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Customer Service |
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Motivation |
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| Hell Hath No Fury Like a Customer Scorned
How to be an Island of Excellence in an Ocean of Mediocrity
Getting the Right Attitude: 7 Keys to a Customer Service Culture
The A to Z of Sales
7 Touch Points of Customer Service
10 Biggest Customer Service Mistakes |
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