Bryan Williams

Bryan K. Williams

Keynote Speaker, Consultant, Author & Leadership Expert
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Program Descriptions

  • Delivering World-Class Service
  • Work like you own it! Six Habits of Service Superstars
  • Leading a 5-Star Service Team
  • From Great to World-Class
  • Lead Me: Six Tips To Not Just Motivate, But Inspire Your Team
  • Videos

    Biography Read more

    Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean.

    Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, creator of BWTV Online Learning and also the best-selling author of three books – Engaging Service, Work Like You Own It and How to Serve a VIP.

    Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.

    Dr. Williams has earned degrees in Business Administration, and an Associate’s Degree in Hotel/Restaurant Management, and Adult Education, including Doctor of Management in Organizational Leadership.

    Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.

    Bryan lives with his wife and two children in the Washington DC Metro Area.

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    "I had the pleasure of hearing Bryan speak. I found Bryan to be one of the most engaging speakers that I have come across in my 20 years in the industry. Bryan has a wonderful gift of keeping the attention of his audience and the ability to present skills for achieving five star service in ways that are easily understood and easy to apply."
    --Chatham Bars Inn

    "Work like you own it!" What a wonderful presentation given by Mr. Williams to our department. Insightful, and full of ideas to assist the healthcare worker on their journey to consistently creating a great patient experience. Even more delightful to watch was Mr. Williams engaging each and every attendee. He walks the talk! A warm "hello", afriendly smile, eye contact and easy conversation. He is a living definition of being present in the moment. Every interaction I've had with Mr. Williams has been a memorable experience.
    --Shady Grove Adventist Hospital