The Performance of Medicine: Putting the Patient Experience Center Stage (For Doctors)
The practice of medicine is undergoing the most radical changes since the advent of penicillin and doctors who continue to practice ‘business-as-usual’ will be the hardest hit.
In a world where 77% of U.S. adults routinely consult online customer ratings when choosing a doctor, and physician remuneration is increasingly tied to patient satisfaction, now is the crucial time for forward-thinking medical professionals to proactively harness these new trends.
In his keynote speech, breakout sessions and interactive seminars, Dr. Bob Baker shares with doctors not only the exact practical insights and clinical strategies that helped him achieve personal Press Ganey scores in the 99th percentile, but also easy-to-incorporate personal insights that help physicians reconnect with their joy of practicing medicine.
Dr. Bob Baker’s presentations offer practical, real-world ideas and advice that physicians and other practitioners can and doimplement easily with immediate pay-offs in patient satisfaction. 77% of the doctors who attend report that they will make changes in their practices based on Dr. Bob’s recommendations.
But you won’t find Dr. Baker standing behind a podium narrating slides! He is a warm and engaging speaker combining practical advice to improve patient satisfaction scores with inspiring stories to reignite doctors’ passion for medicine.
He has been described as outstanding, the highlight of our conference, a gifted performer and educator and a joy to work with— winning consistent 4.8/5 ratings from audiences.
Dr. Baker’s presentations are highly original, informative and fun, drawing on not only his decades of medical practice, but also on his decades of performing experience.
He uses his skills in magic and ventriloquism in the service of his message to both inform and entertain your audiences in a way they’ll never forget. According to response surveys, 91% of physicians would recommend his presentations to other doctors.
As fee-for-service becomes a thing of the past, Dr. Baker prepares medical practitioners for the future, where quality measures and patient experience, satisfaction and reviews will rule the day.
The Performance of Medicine® will give your attendees the tools necessary to thrive in the changing landscape of patient-centered care and rekindle the joy of practicing medicine.
Dr. Bob Baker knows that doctors make the diagnosis and write the orders, but the real work of healing is done by nurses. And yet the nurse shortage has meant increased demands on nurses’ time, leaving them less time with their patients. And technology, which is supposed to make nurses more efficient, can actually come between nurses and the people they care for.
The profession of nursing is undergoing massive changes. As the U.S. healthcare system moves away from a fee-for-service model to one of outcomes-versus-costs, nurses, as the most direct caregivers for many patients, are acknowledged as playing a crucial role in improving patient outcomes and delivering quality care.
And yet, most nurses are not prepared for a system of value-based payment.
In a world where 82% of U.S. adults routinely refer to online customer ratings, ready access to safety records and satisfaction rates via the internet is increasing attention on the role of nurses in our healthcare delivery system.
In his keynote speech, breakout sessions and interactive seminars, Dr. Bob Baker shares practical, real-world strategies and techniques that nurses and nurse practitioners can and do implement easily with immediate pay-offs in patient satisfaction. 77% of attendees report that they will make changes in their practices based on Dr. Bob’s recommendations.
But you won’t find Bob standing behind a podium narrating slides! He is a warm and highly engaging speaker combining practical advice to improve patient satisfaction scores with inspiring stories to reignite caregivers’ passion for the medical profession.
He has been described as outstanding, the highlight of our conference, a gifted performer and educator and a joy to work with. He’s won consistent 4.8/5 ratings from audiences, and a personal Press-Ganey patient satisfaction ranking in the 99th percentile.
Dr. Baker’s uniquely fun and informative presentations will inspire, delight and empower your audience, drawing on not only his decades of medical practice, but also on his decades of performing experience.
He uses his skills in magic and ventriloquism in the service of his message to inform and entertain your audience in a way they’ll never forget. He features Nurse Judy Edwards, a can-do nurse puppet audiences adore. According to response surveys, 91% of health care professionals would recommend his presentations to others.
As technology and increased demands on nurses’ time come between them and their patients, Dr. Baker prepares nurses for the future, where quality measures and patient experience, satisfaction and reviews will be ever more important.
The Performance of Nursing will give your attendees the tools necessary to thrive in the changing landscape of patient-centered care and do the job they do so well, care for people.
Dr. Bob Baker’s passion is helping doctors to rediscover the joy of practicing medicine while optimizing the patient experience and physician compensation.
He believes that the magic of medicine begins with the doctor-patient connection.
As an internist/gastroenterologist in private practice for 35 years, Dr. Bob is proud to have received Press Ganey scores in the 99th percentile from his patients. He has a deep understanding of the challenges physicians face today and how to overcome them to create win-win results for physicians and patients alike.
Dr. Baker attended Princeton University and got his MD from the Columbia College of Physicians and Surgeons. He trained at Weil Cornell Medical Center and did his GI fellowship at Beth Israel Hospital in Boston.
He is the author of The Performance of Medicine, his unique book of techniques and strategies to help physicians better communicate and connect with their patients.
Dr. Baker is an Assistant Professor Emeritus of the Hofstra Northwell School of Medicine and served as a Physician Master Facilitator in the Culture of C.A.R.E. initiative of Northwell Health, one of the country’s largest health systems. In that capacity he helped train Northwell’s employees to deliver better, more empathic care to patients.
Dr. Bob’s presentations are anything but boring. He will enthrall your attendees with his unique mix of practical in-the-trenches advice and jaw-dropping performance skills from his half-century on stage as a magician and ventriloquist.
He has delighted audiences around the world… from exclusive private groups to a command performance before the tribal elders of nomadic Bedouins in the Negev Desert (which he says that was even more nerve-wracking than his appearance before 11 million people on America’s Got Talent).