Dr. Shari Welch

Dr. Shari Welch

Improving Performance in Healthcare
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Program Descriptions

Becoming Accountable in the Age of Healthcare Reform
Make the strategic case for accountable care.
The future direction of healthcare hinges on a more unified, coordinated delivery system that provides appropriate patient care in the appropriate situation. Some health systems and physicians are making the journey to becoming accountable for the care provided to patients and populations. This seminar looks at the current clinical, legal, regulatory and policy issues of providing accountable care. Through interactive sessions and case studies, discover the building blocks and strategies critical to transforming the patient care experience. Based on the successful projects and innovations of systems around the country, this program will help you gain comfort with the changes and reforms ahead.

Managing Clinical Crises and the Medical Apology Program
Establishing a clinical crisis plan in advance of such a crisis can prepare you for the worst. This webinar combines two programs from the 2012 and 2013 Congress on Healthcare Leadership to present a comprehensive clinical crisis management model. Based on case studies of real clinical crises, this webinar will help you develop a framework for managing clinical crises and creating a sense of urgency around them.

The program also reviews sentinel events as defined by The Joint Commission, along with the recommendations and guidelines for reporting. In addition, you will integrate the concept of the medical apology into the clinical crisis response and establish a formal medical apology program.

The Reform Ready ED: Improving Quality, Outcomes and the Care Experience
Innovative strategies for creating a culture of safety in the ED.
Discover what successful organizations are doing to improve the performance of their emergency departments—now indisputably the main point of entry into the healthcare system. Examine healthcare reform opportunities and high-leverage initiatives for improving quality, outcomes and the experience of care in the ED.

Why Book Dr. Shari Welch?
  • Dr. Welch has been a practicing emergency physician for 26 years and a healthcare quality improvement consultant for 15 years.

  • She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care.

  • She is an expert in Engaging and Aligning Physicians in a Quality Agenda.

  • Videos

    Biography Read more

    Dr. Welch is currently a practicing physician, an independent consultant, and a research fellow at the Intermountain Institute for Health Care Delivery Research. She is board certified in Emergency Medicine (licensed in Utah and Texas) and she is certified in healthcare management by the American College of Healthcare Executives.

    Dr. Welch was formerly the Quality Improvement Director for the flagship emergency department at Intermountain Healthcare. She was appointed to the clinical faculty at the Institute for Healthcare Improvement (IHI) as a consultant on efficiency and safety. She has served as a technical expert on quality for the Centers for Medicare and Medicaid Services (CMS). She works as an independent healthcare consultant on projects dealing with improving quality and the patient experience of care. She also speaks on how to engage physicians in this work. Her thirty years working in the emergency department color her speaking with real life compelling stories from the healthcare front lines!

    Dr. Welch has written four books on quality and safety and has published over two dozen articles in medical and quality journals. Her latest book contract with Health Administration Press focuses on successful change management in healthcare. She has spoken at the National Forum, the American College of Emergency Physicians, and the ACHE Spring Congress and Clusters. She writes a column on operational improvement and efficiency for ACEPNow.

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    “I am writing in support of Dr. Shari Welch. She is known in the specialty of emergency medicine as a writer, researcher and speaker. She has long had an interest in healthcare administration and speaks widely on these subjects. Dr. Welch has a reputation for doing an excellent job on these kinds of projects, as both a researcher and a speaker. I recommend her to you without reservation.”
    --Intermountain Institute for Healthcare Delivery Research

    “I have personally known Dr. Welch for years and feel that her unique blend of experience and communication talent will be able to successfully address any healthcare audience. Under her energetic and passionate leadership she has helped to make hospitals as functionally successful as possible.”
    --The Center for Medical Education

    “Dr. Shari Welch was the keynote speaker for our annual Risk Management Conference at Banner Health in Phoenix. She was very well received by the physicians, providers, and nursing staff. She is an expert in the areas of ED Operations, Efficiency, Quality, Safety, and Flow. Dr. Welch provides realistic solutions and strategies that work. Her passion and enthusiasm lend themselves to innovative solutions in healthcare.”
    --Banner Health

    “Dr. Welch was a foundational key to our success in driving innovative improvement and integration through our 7 hospital system. She brought us fresh ideas, grounded in the experience of other leading health care organizations. More importantly, as a practicing ED doc herself, she was able to connect with our physicians, inspiring them to adopt new and leading edge practices. Dr. Welch is that rare practitioner-consultant that can bridge the gap between executive leadership and clinicians. Her expertise, enthusiasm, and inspiration were critical to our success!
    --Jewish Hospital and St. Mary's

    “As the emergency department chairman of a level one trauma center I am faced with many operational and management challenges each day. When making decisions I have found Dr. Welch to be a great resource. As a competent clinician who continues to work in the trenches I find her advice not only philosophically sound but also practical to the actual day to day work in the emergency department. Shari has a unique perspective because of her national exposure to many emergency departments across the country and yet she is still able to understand the distinct needs we have at a local level. I would highly recommend her as a consultant and a speaker.”
    --Intermountain Medical Center Emergency Department

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