Coloring Outside the Lines: Creating a NEW Customer Experience
In his usual, high energy, humorous style, Certified Speaking Professional Jeff Tobe shows attendees that customer service is no longer good enough! It doesn’t matter if you are a professional (educator, attorney, physician, etc.), a management professional, or an entrepreneur... you now have to consider the ‘CUSTOMER EXPERIENCE’ from the minute they make contact with us until the minute they are done!
Coloring Outside the Lines: Innovation and Creative Problem Solving
Creatively changing the way you do business and look at what you do, will open many doors. Jeff Tobe will unleash your innovative thinking skills and challenge you to step outside of your comfort zone to position what your organization offers more creatively than ever before.
Let’s Get Engaged
Jeff’s newest keynote teaches audiences how to be more engaged at work! Through the “Four Pillars of Engagement”: Curiosity, Trust, Accountability and Communication, anyone can become more engaged. It is not about WANTING to be engaged at work, it’s about “Acting as if…!”
Certified Speaking Professional, Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings Magazine chose him as one of the top 15 speakers in North America. He is a creativity and customer experience expert, professional speaker and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent.
Tobe founded Coloring Outside the Lines in 1994 and since then has worked with hundreds of clients ranging from Fortune 500 companies to ones with less than 20 employees including Microsoft, PepsiCo, PNC Bank, Sonny’s BBQ and many more!
Jeff Tobe’s most requested programs focus on CREATIVITY/INNOVATION, CUSTOMER EXPERIENCE and EMPLOYEE ENGAGEMENT. His high-energy, high-fun and high-content programs create the ideal presentation for any kind of corporate or educational forum.
His articles have been read in hundreds of publications and he is the author of the hugely popular book, Coloring Outside The Lines. He is the co-author of three other books and his newest book, ANTICIPATE: Knowing What Customers Need Before They Do is quickly becoming one of the hottest business books on the market. He is also the creator of the Touch Point Focus initiative in which he helps clients re-examine their customer touch points.