Liz Jazwiec

Liz Jazwiec

Relating Customer Satisfaction and Employee Morale
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Program Descriptions

Accountability…Turn (limited) Resources into Results!
In this very personal presentation Liz Jazwiec will reveal the lessons she learned about becoming a leader in difficult times. The participants will benefit from her perspective of healthcare management and what guidance, mentoring and direction is needed from all leaders in order to achieve results even when resources are limited. Moving from thinking like a “renter” to owner and eliminating victim thinking at all levels of the organization begins the discussion. Then she swings into the heart of the matter, accountability. Liz’s extraordinary message will touch the leader in all of us as she talks about the difficult subjects of changing behaviors, and managing morale. Using effective tools and her notorious humor, Liz will provide great take-aways on techniques to improve responsibility and effective practices in creating organizational accountability.

Yippee! Another Day in Paradise! …Driving negativity out of the workplace
Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work everyday in a bad mood because the job is hard! Liz knows that “if you don't like your customer, you won't like your job,” but she also knows what works to improve both! This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and eradicate judging. Using real-life examples from her 25 plus years in healthcare leadership, she will provide a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

Victimless Leadership
We all know that leadership is everywhere…up, down and all-around! But how do we develop those winning behaviors of superior leaders in our organization? Liz gives real-life examples on becoming an effective leader, both on a horizontal level within our departments as well as vertically within the organization. Finding passion in leadership begins the discussion. She includes a heart to heart discussion the some of the toughest topics including dealing with difficult employees and driving out negativity. You will recognize her trademark practical suggestions on building strong teams through responsibility, results and recognition. Her lessons on how to “like leadership” will conclude with an entertaining discussion of leader’s survival skills with a reminder to be kind to ourselves. Everyone from the most seasoned executive to the newly appointed supervisor will benefit from Liz’s insight on the crucial role all leaders have in crafting a culture of excellence.

Perfecting Perception...Making Service Excellence REALLY Happen!
Sure, everyone wants to build a culture in which inspired employees create excellent customer experiences as a matter of routine…but how do you do it? Liz moves beyond the “what” and “why” of satisfaction and focuses on creating excellent experiences. She starts the conversation by clearly laying out the difference between quality and service and how they both play an essential role in defining the “experience.” We know that people expect quality but evaluate their experience based on their perceptions. Participants will learn essential techniques of how to manage and enhance the perception of the services they deliver. Liz will then walk you through the steps of connecting improved perceptions to “always” in order to create excellent service experiences.

Promoting Pride in Healthcare
In this stimulating keynote, Liz reminds all of us of the need to celebrate the work that we do. She describes why it is so important to acknowledge our accomplishments and focus on all the things that are good about healthcare. She will talk about our strength as individuals and our ability to make a difference in people’s lives, and encourage participants to remember that there are many reasons to be proud of our ability to deliver services with care and compassion. Finally, Liz will describe the commitment necessary and some simple strategies to drive out negativity and make the work place better..

Celebrate Nursing
In this inspirational key-note, specifically designed to enhance organization’s Nurse’s week celebrations, Liz reminds all of us of the power of nursing. She talks about our strength as individuals and as a profession to make a difference in people’s lives. She will describe the commitment necessary to make work a better place for you. And finally Liz will encourage all of us to celebrate the compassion amongst all of us and to focus on all the things that are great about nursing.

Why Book Liz Jazwiec?

  • She delivers no-nonsense ideas for immediate implementation and makes a clear connection between customer satisfaction and corporate culture.

  • With a combination of content and anecdotes, she makes people realize they can be more productive by working together, having fun, and believing in their organization.

  • Videos

    Biography Read more

    Liz Jazwiec, R.N. is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country. She is also a featured speaker for the Studer Group.

    She’s also been a longtime hospital officer who helped raise service scores at Chicago, Illinois’ Holly Cross Hospital from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine’s Enterprise Award for Best Business Practices in 1996.

    Today, she uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. As author of the bestselling book, Eat THAT Cookie! How Workplace Positivity Pays Off..For Individuals, Teams and Organizations, she talks about how it is possible to create a positive workforce in difficult times.

    Many audiences describe Liz’s presentations as uplifting, motivational and fun. However they also clearly respect her practical and experience-based style. You’re sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.

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