“How to ‘WOW’ Service Excellence”
Every team member has the opportunity to enhance your company’s reputation. When face to face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.
With this presentation attendees will learn:
Why Book Rob Bell?
Rob Bell began teaching his customer service and communication techniques early in his tenure as the Personnel Development and Education & Training Director for Dick’s Supermarkets, Inc. Drawing on 25+ years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.
Before becoming Dick’s Supermarkets’ go-to-guy for training, as a recovering CPA, Rob worked as the accounting manager for a large trucking company, an auditor, and an adjunct instructor at the University of Wisconsin – Platteville. Rob now tours the country teaching the principles that have helped hundreds of companies and organizations improve their communication strategies.
Rob has earned the prestigious designation of Certified Speaking Professional (CSP), which has been awarded to less than 650 people in the world. He was the 2011 – 2012 president of the National Speakers Association – Wisconsin Chapter as well as the author of the book, “Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.” Rob has also produced a customer service training DVD, “Service Excellence – Make ’em Say WOW!”
Rob’s warmth and humor shine through in each presentation, allowing participants to gain insight into numerous aspects of corporate communication while giving them the tools to bring that insight into action.
Now Rob brings his high power message to companies world-wide. Rob’s presentations are high-energy and feature real-life anecdotes that are as fun as they are meaningful. Participants leave Rob’s presentations “fired up” and supplied with the techniques they need to meet and exceed company goals and expectations.
Rob’s presentations are fully customizable and are available in keynote, seminar, or workshop format.