Susan Scott

Susan Scott

A Visionary and Thought Leader in the Global Business Community
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Program Descriptions

Are your conversation and meetings like a thousand pinballs bouncing along an infinite number of paths, careen off bumpers? Are these leading to confused priorities, competing agendas, lack of innovation, stalled initiatives and no clear path of action? Pointless conversations are the real cause of most your business problems. By learning how to have Fierce Conversations that get results, you can revolutionize your way of communicating and save your organization time and money. Fierce Conversations teaches you what to talk about, how to talk about it and why it ultimately matters to the bottom line. In the 15+ years that we have been training people, teams and organizations, we have pinpointed 5 critical types of conversations that people tend to avoid:

  • Team Conversation – to turn your team meetings into dynamic think tanks
  • Feedback Conversation – to make course corrections on a daily basis, rather than an annual one.
  • Confrontation Conversation – to address the issues you’ve been avoiding
  • Coaching Conversation – to dig deep and move away from advice-giving towards self-actualization.
  • Delegation Conversation – to provide growth opportunities while increasing accountability

    Each of these conversations is a different animal, requiring a unique approach in order to drive the most value. While these are the 5 conversation you need to start having today, Fierce has identified 3 additional conversation models that tend to negatively impact organizations: Accountability, Negotiations, and Generations. Conversation that is competent, skillful, and effective is the worlds most powerful resource, and its critical to resolving your toughest business problems.
  • Why Book Susan Scott:

  • As the CEO and Founder of Fierce, Inc. and the author of best-selling book: Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time; no one knows how to have Fierce Conversations better than Susan Scott herself.

  • With years of industry experience, Susan Scott introduces the principles and immediately applicable techniques teams can use to become expert conversationalists. Her belief that as individuals, we can enrich our relationships and change the world ‘one conversation at a time’ is an inspiring message to the audience that sparks curiosity and instantly ignites action.

  • Susan Scott’s revolutionary way of communicating helps support a handful of initiatives such as diversity in the work place, institutional accountability, performance management, radical transparency and many more.
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    Biography Read more

    Known for her bold yet practical approach to executive coaching and leadership development, Susan Scott has been challenging people to say the things that are hard to say for over two decades. A best-selling author and leadership development architect, Susan has enabled top executives worldwide to engage in vibrant dialogue with one another, with their employees, and with their customers.

    As a recognized thought leader in the global business and education communities, and recipient of the 2008 Stevie award for Entrepreneur of the Year, Susan and her company, Fierce, Inc. are committed to large-scale and individual transformation through the principles set forth in Susan’s books and her company’s customized corporate training programs.

    Susan founded Fierce, Inc in 2001 after 13 years leading CEO think tanks, and more than 10,000 hours of conversations with senior executives. In 2002, Fierce Conversations — Achieving Success at Work and in Life, One Conversation at a Time, was published in 4 countries and, shortly thereafter, was listed on The Wall Street Journal and was one of USA TODAY’S top 40 business books of 2002. Her much anticipated second book — Fierce Leadership: A Bold Alternative to the Worst “Best” Practices of Business Today was published September 15, 2009. In its debut week, the book was listed on The Wall Street Journal and The New York Times best seller lists.

    Operating under the epiphany “while no single conversation is guaranteed to change the trajectory of a career, a business, a marriage, or a life – any conversation can,” Susan continues to share her expertise with clients through her keynote presentations, award-winning books, and leadership at Fierce, Inc.

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