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Lou Heckler

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Unique Blend of Knowledge, Integrity, Experience, Humor, and Heart

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1 Video(s) By This Presenter

Lou Heckler – Motivational Speaker

2 Programs By This Presenter

Lou has been completely fascinated by people who rise to the top of their fields, from Tiger Woods in men’s professional golf to Oprah Winfrey in daytime talk television to a room service waiter in a hotel who has decided the simple job of delivering a meal to someone’s door is going to be nothing short of “theater” in his hands. Lou conducted more than 2,000 television interviews with peak performers and continues to do extensive research in that area. Lou’s premise is this: ordinary people can do extraordinary things if they will follow tried and true practices of outstanding businesspeople who have gone before them. He will share stories of these remarkable people who have crossed his path and show you how you can walk right behind them and take your career and your life to a whole new level.

More than three million miles of flying…more than 2000 presentations all over the world…at least that number of nights in motels, hotels and inns…and countless numbers of restaurant meals – these are all in the experience that backs Lou’s presentation on customer service. Like most people who travel a lot, he has been treated to some magnificent experiences and has been astounded at the indifferent ways he has been treated in worst-case scenarios. In the process, he has come to believe that great customer service comes down to three key commitments. Ensuring Great Customer Service is a combination of the practical and the inspirational, as Lou offers concrete ideas that can be put to immediate use. And Lou will practice what he preaches…working in advance with a meeting planner to ensure that his examples are relevant and his knowledge of the client is up-to-date.

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