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The Power of Small
The essence of the MicroInequities: The Power of Small program is to bring to leadership’s attention the power that micro-messages have on leadership effectiveness, employee performance and customer retention & loyalty.
One of the program’s key messages is the inextricable link this new knowledge and skill has on the business case. This is a recurring link throughout the session with tangible examples of the direct impact on internal and external performance.
The performance of every employee, at every level, hinges directly on the influence of environment, culture and leadership messages. As we have all observed, it is not uncommon for a “poor” performer to be managed out of the business, who then takes a similar job at a different company and does exceptionally well in their new role.
In those cases, the employees’ performance had nothing to do with their skill or ability. Clearly, the performance was influenced entirely by their environment and the messages they were being sent that caused the performance to either become shut down or “unlocked.”
Our MicroInequities session provides insight and direction on how to send leadership messages that unlock the performance of all those within a leader’s sphere of influence.
A cornerstone of the MicroInequities program is to establish the role every employee has as a leader in an organization. A major obstacle to effective leadership is the misdirected focus on the “prescribed” execution of tasks. Often unknowingly, we execute the prescribed tasks well yet some recipients of these messages are left on the outside of workplace and social networks, affecting their commitment and performance.
This program redirects leaders to focus less on the prescribed task and more on the subtle, often unwittingly delivered, messages that inform others where they fit-in and how through these messages we drive commitment and performance.
The performance of every employee, at every level, hinges directly on these leadership messages.
Our MicroInequities program provides insight and direction on how to send messages that unlock the performance of all those within a leader’s, or colleague’s, sphere of influence.
A major portion of the program focuses on the unique aspects of the global impact. The world of micro-messaging comprises two components: the instinctive and the learned.
Our instinctive micro-messages are established at birth. Infants know the meaning of a smile, a frown, laughter or crying. The others are learned through mapping behavior with the underlying emotions. These messages, and their meanings, change radically across geographic borders. The MicroInequities program instructs on these cultural nuances and builds skills to raise our global effectiveness.
Stephen Young is Founder and Senior Partner of Insight Education Systems, a management consulting firm specializing in leadership and organizational development services. As a recognized leader and foremost expert in this field, Mr. Young frequently consults with senior executives and management teams of numerous Fortune 500 companies.
For more than a decade, Young has been a featured speaker at business conferences worldwide. He is much sought after for his powerful and engaging presentation style. Young’s widely acclaimed seminar MicroInequites: The Power of Small™ has been embraced by over 10 percent of the nation’s top corporations and is being touted by corporate America as the new paradigm for diversity and leadership.
His work has been published in numerous business articles and recognized in a myriad of industry trade and business publications including; The Wall Street Journal , Time Magazine and Diversity Inc. His program was also featured by Oprah Winfrey in several issues of her “O” Magazine.
Recently, McGraw-Hill released his groundbreaking book, Micromessaging: Why Great Leadership is Beyond Words. Young is also the author of two Random House publications on business leadership and effective time management.
As former Senior Vice President and Chief Diversity Officer at JPMorgan Chase, Mr. Young managed the firm’s diversity strategy worldwide. Under his leadership, the company garnered numerous awards for its diversity initiatives, including the Catalyst Award, Fortune Magazine’s Top 50 Companies for Minorities award, the Best Companies Award from Working Mother Magazine, and Diversity, Inc Magazine’s designation as the #1 company for diversity.
Prior to joining JPMorgan Chase, Stephen was VP for Diversity with Merrill Lynch’s Private Client Division. He is a former staff member of the Rutgers University Graduate School of Management. He has served on the Diversity Committee for the United Way of America and an Advisory Board member to the Rev. Jesse Jackson’s Wall Street Project. He is the former Chairman of the Securities Industry Association’s Diversity Committee and a current Board member of Scholastic’s Alliance for Young Writers and Artists. Additionally, he served on his local Board of Education.
About Insight Education Systems and MicroInequities: The Power of Small™
Insight Education Systems provides leadership and organizational development consulting services for businesses at all stages of diversity development. Our consulting services and groundbreaking seminars assist corporate clients in developing actionable approaches that drive rapid organizational change.Insight Education’s programs blend the essentials of Unconscious Bias, Diversity & Inclusion education as a cornerstone to the fundamental elements of effective leadership at all levels within an organization. These solutions enable clients to achieve an inclusive corporate culture that unlocks the potential of every employee.
Our products provide solutions for corporations who seek to move beyond traditional diversity and leadership training and to break through to behaviors that can lead to a truly inclusive workplace.
Insight Education’s flagship product, MicroInequities: The Power of Small™, gets to the DNA of culture change and has become the new paradigm for diversity. MicroInequities tend to be unconscious expressions of bias. These subtle messages, sent either consciously or unconsciously, can reveal more about the true nature of a relationship than the surface words alone. They function as the core of how unconscious bias is communicated and how workplace inclusion is experienced. It reveals the effects of micromessages in the workplace and delivers critical concepts and skills that carry over instantly when participants return to the workplace.
Participation in this program dramatically improves the corporate culture and promotes behaviors that drive performance and are hard wired to a business's bottom line.