Susan Scott

Susan Scott

A Visionary and Thought Leader in the Global Business Community
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Program Descriptions

    Fierce Conversations

Are you and those around you openly discussing the most important issues…right now? Or is lack of communication putting your goals at risk? As a leader—of projects, programs or people—your central function is to ensure conversations drive results, inspire innovation, and support necessary change.

    Fierce Leadership

Have some of the long-accepted “best practices” within your organization become “worst practices” that hinder success and growth? Fierce Leadership is not about following blindly. It’s about openly questioning and exploring practices and policies—and setting aside those that no longer (and perhaps never did) serve your organization.

    Fierce Accountability

Do people in your organization actively seek and demonstrate personal accountability? Or do they seek safe projects that keep them off the hot seat? Do they deliver agreed-upon results, despite obstacles? Or do they play the blame game? Fierce Accountability training fosters accountability within teams and throughout the organization, builds a new context around accountability, uncovers the dangers of diluted strategies and playing it safe, and develops effective responses to those who have a context of blame, protection, or defense.

    Fierce Negotiations

You’re always negotiating. It’s part of daily life. Yet negotiating is often viewed as a struggle in which one side must lose for the other to win. Fierce Negotiations reframes the process of negotiation using Fierce techniques and models to yield the best deal and enrich the relationship.

    Fierce Generations

Are differences a source of strength within your team or a point of contention and division? For the first time in history, organizations are comprised of four unmistakably different generations, each with their own approach to, view of, and desired outcomes from work. Fierce Generations is multigenerational training that provides a framework for uniting people and realizing the rewards of an inclusive culture.


Why Book Susan Scott?

  • She introduces principles, techniques, and tools teams can put to use to become more engaged, productive and eager to resolve issues before they escalate.

  • As a leadership development architect she inspires audiences to achieve collective and individual goals through dialogue.

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    Biography Read more

    Susan Scott is a best-selling author, popular and sought-after Fortune 100 public speaker, and renowned leadership development architect.

    Susan founded Fierce in 2001 after 13 years leading CEO think tanks, more than 10,000 hours of conversations with senior executives, and one epiphany: While no single conversation is guaranteed to change the trajectory of a career, a business, or a life—any conversation can.

    Designing and delivering training for peers working with CEOs in 18 countries, Susan developed a sharp eye for what works and what doesn’t work in building profitable organizations.

    In 2002, after many requests, Susan decided to share her insights in a book. The result was the award-winning Fierce Conversations—Achieving Success at Work and in Life, One Conversation at a Time. Published in four countries, it was recognized on The Wall Street Journal and United Press International bestseller lists and named one of USA TODAY'S top 40 business books of 2002.

    While working on sustainability with her clients, Susan had another “a-ha” moment. She realized many of the “best” practices in organizations were continuously getting in the way of success; yet, surprisingly, they remained unquestioned. This led to her second book—Fierce Leadership: An Alternative to the Worst “Best” Practices of Business Today. Published in 2009, it was recognized on The Wall Street Journal and The New York Times bestseller lists and was one of USA TODAY'S top 40 business books of 2009.

    A thought leader in the global business community and recipient of the 2008 Stevie award for Entrepreneur of the Year, Susan Scott has been challenging people to say the things that can’t be said for over two decades. She enables top executives worldwide to engage in vibrant dialogue with one another, with their employees, and with their customers.

    When Susan is not traveling the world delivering keynotes and developing great leaders, she resides in Seattle, Washington.

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