In this most requested session, James shares his top-ten most effective service techniques gathered from his 20 years of experience. This dynamic keynote enhances interactions with both our internal and external customers, as well as with our relationships outside of work. James discusses handling irate customers, secrets to recovery, powerful apologies, and listening with intention.
James presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.
Yield to New Ideas
This presentation explores the methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing, finding the positives in change will create an environment of growth and loyalty.
Taking Care of Business
This 3-hour interactive workshop contains all three of James’ most requested topics. In this age of change and uncertainty there are 3 areas of focus that will ensure our success. First, we must take care of our customers. Second, we must take care of our staff. Whether you have only one employee, or a staff of 30, the way we treat them is reflected in their own levels of service. Third, and perhaps most important, we must take care of ourselves. This includes having both a healthy body and a positive attitude. Come to this workshop prepared to laugh, reflect, and make decisions that will help you take care of business.
Passing the Spark: Motivating Others
This interactive class offers documented, proven strategies that will motivate your associates. James also includes test cases from Fortune 100 companies. This course includes the need for motivation (energizing your team), moments of truth (loyalty), the Pygmalion Phenomenon (expectations of others), the Foreman Facts Model (retention and turnover), the Southwest Airlines Secret (service), and Captain Abrashoff’s Miracle (leadership hero). Come prepared to laugh, reflect, and revolutionize your leadership abilities
Why Book James Lloyd?
James is the current president of 9 Screens International and is a featured keynote speaker and organizational training and development consultant whose powerful keynotes and training sessions have captivated audiences around the world. James' unique storytelling ability pulls in the audience with humor, insight and motivation. His most requested topics specialize in customer service, leadership and organizational issues.
James has an extensive background in the healthcare industry with the ability to envision, create and implement finely-honed motivational presentations designed to educate and challenge conference event attendees in a relaxed and interactive environment.
James can present seminars to hospitals, insurance agencies, educators and private clinics that focus on a broad range of topics - from personal potential to customer service - inspiring performance and addressing industry-specific concerns, including malpractice and patient services. James has published two books, I’m on Fire, Watch me Burn!, and Torch Tips for a Luminous Life and has developed and delivered three Continuing Education (CE) courses utilized by health insurance agents to fulfill State of California continuing licensure requirements.