Over the past decade, Jeff Havens has become one of the most in-demand presenters in North America. His truly unprecedented ability to deliver high- quality, extensively-researched education in an undeniably entertaining way has earned him dozens of repeat clients, all of whom appreciate Jeff’s insistence that we’ll all improve better and faster if we actually enjoy the learning process. By combining the content of the traditional presentation with the entertainment value of a comedy show, Jeff has found enthusiastic audiences in government, academia, small businesses and several Fortune 50 companies, all while still (somehow) being one of the youngest members of the professional speaking circuit.
Jeff firmly believes that making learning fun is the quickest, cheapest, and most effective way to create a culture where people are eager to continually improve. Whether you want to improve your leadership or inspire more innovation, communicate more effectively or eliminate generational tensions – if it’s important to you, Jeff will make it fun.
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right? But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money. You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Now there are plenty of other customer experience keynotes. But the overwhelming majority of them either tell you how important it is to make your customers feel special (which you already knew) or share stories of businesses who have loyal customers (which you’ve already heard). And if you want to hear what you’ve already heard before, then hire somebody else.
Decoding Your Customers takes a vastly different approach. As hilarious as it is informative, this keynote concentrates on the human behaviors that have brought the customer experience to where it is today, then synthesizes those behaviors into four simple realities that provide a clear vision for how to move forward. Decoding Your Customers will answer why customers behave the way they do and how you can meet their needs – not only today, but into the foreseeable future as well.
And last but certainly not least, this isn’t going to be a dry talk. You’ll walk away with a better understanding of customer psychology and how to adjust your business accordingly, but that doesn’t mean you can’t laugh as hard as you ever have at a corporate keynote. Because with Jeff Havens, you get serious solutions in a seriously funny way. It turns out that crafting a winning customer experience strategy isn’t as scary or unpredictable as others may have made it seem.
“I would like to thank you very much for the keynote address at the SOCMA annual dinner/meeting in NYC last week. Along with the people that sat at my table, and my colleagues around the room, I can really say, that this was very enjoyable, and educational at the same time! Thank you very much! Thanks again for your presentation (and delivery!) at the SOCMA dinner! I hope you and your family have a great holiday season and an even better start into 2018!”
“Jeff was fantastic. He set the perfect tone for the meeting and had the room laughing the entire time.”
“Jeff was a huge hit! The comments following the conference were incredible. Thought Jeff might want to see them. Please extend my sincere gratitude to Jeff. Since I was the one that “found” him, he made me look great!! Seriously, he was impeccable, and I appreciate his talents very much! Also, need to thank you very, very much for all you did to facilitate Jeff’s speaking for us. I know how much work that is and I thank you!”