A stage 3+ cancer survivor, patient-centered care advocate, and customer service expert, Lee Tomlinson is a nationally known thought leader and TEDTalk Presenter on compassionate care. Combining his unique constellation of life experiences for the benefit of healthcare organizations, he is a speaker dedicated to bringing more compassionate care to the forefront of modern medicine.
Professionally, Lee Tomlinson is a former C-Suite executive who owned a legendary Hollywood studio, built another, raised tens of millions of dollars for a national charity, produced a decade of award-winning network Television Specials for CBS and the American Film Institute, and toured the world as a professional athlete. After a lifetime of extraordinary experiences as a highly successful entrepreneur and long-term customer service expert, Lee was faced with a battle with Stage 3+ throat cancer. His journey through cancer, and encounters with compassion-less care led him to severe depression and thoughts of suicide, and opened his eyes to the life-saving benefits of compassionate care.
Fortunately, a deeply kind and caring physician renewed Lee’s will to live and inspired him to create “The C.A.R.E. Effect Movement.” Now a man on a mission, Lee has discovered his true life’s purpose: to inspire, motivate and challenge medical professionals to provide nothing less than their most compassionate care for their patients, colleagues, hospitals and most importantly – themselves. Through passionate storytelling, evidenced-based research and practical tools, Lee helps healthcare organizations create the culture and practices necessary to provide exceptional patient care, improve patient satisfaction, enhance employee engagement and increase profitability.
A highly sought-after business consultant, frequently engaged by Fortune 1,000 companies for his powerful, practical and inspiring advice, Lee Tomlinson now travels globally spreading his message of compassionate care to help patients, healthcare organizations and the all-too-often neglected medical professionals who provide the compassion.
Lee is the author or co-author of the books, Beyond Good, Beyond Great, To “Legendary” Customer Service, co-author of WAYMISH (Why Are You Making It So Hard…for me to give you my money?), and is currently completing his third book, Small Acts, Huge Impact, a collection of inspiring, true-life compassionate acts that changed the lives of both patients and health care providers.