Mark Thompson

Mark Thompson

Executive Coach Helping High Achievers Drive Growth, Change & Engagement
Fee Range
$30,001-$50,000
Exact fee falls within this range
Traveling From
California
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Program Descriptions

Business Transformation: Drive Change and Create a Culture of Innovation
As a 20-year CEO and entrepreneur, Mark shows you first-hand to disrupt your competitors, deepen customer relationships, ignite employee and team engagement, accelerate internal processes and DRIVE CHANGE like never before. Mark coaches world-class growth companies on the front lines that have struggled with change — sharing the essential differences between those that failed and those that transformed entire industries with disruptive innovation and growth:

  • Enable your teams to not only embrace change, but lead business transformation
  • Operationalize innovation while still meeting the demands of Wall Street
  • Remove the fear of failure for disruptive ideas
  • Create incentive systems that reward those that challenge “business as usual”
  • Empower employees at every level to make change happen

    Building a Most Admired Brand through Customer and Employee Engagement
    Leaders of the World's Most Admired Companies know that the Customer Experience IS the brand! Customer engagement is not about transactions, it's about RELATIONSHIPS - acting as though you’d put your own money on the line in your customer’s company. Based on his global research at Stanford, Dr. Thompson will ignite your team with four key tools that boost customer relationships:
  • Every touchpoint that a customer encounters is defining your brand
  • Delivering a consistent experience regardless of point of contact or method of communication
  • A high level of Employee Engagement is critical to achieving Customer Engagement
  • Knowing what your MVPs (both customers and employees) value is key

    Most Admired Leadership: Nobody Does it Alone!
    Building Great Teams
    Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently:

    Recruit, Build and Retain the highest performing teams
  • Create a corporate culture that Inspires loyalty and engagement
  • Face adversity and bounce back from failures
  • Challenge themselves and their teams year after year to outdo themselves and achieve continuous and long-term growth
  • Learn what their MVP’s value and what drives them in their lives and work

    Fanatic Sales Growth - Success Built to Last
    Growing from Good to Great to ADMIRED
    In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED.
  • How world-class teams generate unstoppable growth
  • Avoiding common mistakes that cut sales in half
  • 5 Tools To Double Sales: Positioning-Pain-Promise-Proof-Planning
  • The customer service strategies that drive customer retention
  • Discovering what your market craves and getting ahead of the curve
  • Why Book Mark Thompson?


  • Mark is the CEO and cofounder of Virgin Unite Mentors, Sir Richard Branson’s network for executive coaching and entrepreneurial innovation and is a Founding Patron of Virgin Unite’s Entrepreneurship Centre.
  • He is Charles Schwab’s former Chief of Staff, Chief Customer Experience Officer, Chief Communications Officer and cofounder of the Schwab Foundation.
  • Mark served on the Board of Directors of Best Buy, Korn Ferry and Interwoven (now owned by HP).
  • He is a Founding Board Member of Smule, which is Google and Apple’s top music applications company - including a top selling app for the hit TV series Glee - with over 60 million active users.
  • Videos

    Biography Read more

    Dr. Thompson is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. He delivers actionable, valuable and practical advice for leaders at all levels of an organization.

    New York Times bestselling author Mark C. Thompson is a leadership coach for the world’s fastest growing, most innovative companies—from LYFT CEO & Cofounder Logan Green, Pinterest Cofounder Evan Sharp and World Bank CEO Dr. Jim Kim, to founders Richard Branson, Steve Jobs, Tony Robbins and Charles Schwab, for whom he served as the world’s first CXO—Chief Customer Experience Officer.

    Forbes Magazine says Mark has the ‘Midas’ touch as a sought after coach, speaker, and venture investor. His New York Times bestselling books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last – Creating a Life that Matters, Mark is also an Innovation Leadership columnist for Forbes.com, Inc.com, and FastCompany.com. His most recent bestseller ADMIRED is a primer on how the world’s “Most Admired Companies” achieve long-term success and growth as well as the qualities that are common to “Most Admired Leaders”.

    Mark was Charles Schwab’s former Chief of Staff and Chief Customer Experience Officer, and the Executive Producer of Schwab.com which today has assets over $3 Trillion. He is a co-founding advisor of Sir Richard Branson’s Entrepreneurship Centres.

    Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and served as a visiting scholar at his alma mater, Stanford University, and adjunct faculty at the World Economic Forum, World Business Forum, and John F. Kennedy University.

    A successful venture capitalist over the last two decades, Mark was as an early investor in companies like Facebook, Netflix and founding board member of Esurance. He has been a Board Member for many well-known technology, biotech and retail companies, including: Best Buy, Korn Ferry, and Interwoven (now owned by HP). He was the Chairman of the Board for Rioport, which popularized the MP3 player prior to the iPod.

    Among Mark’s passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes which has over 125 million users worldwide. As a Broadway producer, Mark’s plays have earned ten nominations and five Tony Awards.

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    Call Us 1-800-345-5607

    Reviews

    “He was amazing, brought message home, fired up, felt like he was a member of our team.”
    --Online Trading Academy

    “We were thrilled to have Mark present out our inaugural conference at our NIKE World Headquarters. His key note presentation received overwhelming high marks/feedback from all participants. Thanks for your support and follow-up.”
    --Nike

    “On behalf of everyone at Intel, I want to thank you for presenting at the Marketing Track at the Intel Sales and Marketing Conference in Anaheim. Your messages were relevant and meaningful. As a result, your involvement definitely contributed to the overall success of the event.”
    --Intel

    "Mark Thompson's inspiring message is just what your leadership team needs! He customizes his keynotes to provide actionable ideas and insight for your organization."
    --VISA

    "Mark inspired our global top management conference, one of Northern Europe’s leading financial groups, with over 20,000 employees in 20 countries. SEB customers include around 2,500 large companies and institutions, 400,000 small and medium-sized companies as well as 5 million private individuals."
    --SEB Bank

    "Thompson is a captivating speaker who helps leaders and teams focus on collaboration and creativity to serve customers."
    --Barclays Global Investors

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