Robin helps you make dramatic improvement in customer focus and satisfaction. His keynotes combine the unique strengths of a top 21st century thought-leader, stand-up comedian, game show host, current events analyst and story-teller. His presentations integrate audience participation, music, video and current events. The result is a highly inspiring, personally relevant and insight-producing experience you won’t forget and will feel compelled to act on. His structured and practical C3 tools enable you to do so.
Uncovering and satisfying the Voice of the Customer
Superb Customer Experience
Innovation & product/service design
Creating uncommon customer and employee experience
Make customers winners
Integrating customer focus into key initiatives (i.e. Lean, Six Sigma, GPRA, HCAPS, ISO)
Retaining knowledge when an organization's talent leaves
Robin is masterful at using humor and a highly interactive delivery style to communicate and demonstrate how his paradigm-busting system achieves leadership excellence. He illustrates how strong customer focus can be easily and powerfully injected into everything from strategic direction to daily work, creating outstanding results.
Rob’s phenomenal way of interacting with his audience inspires, motivates, educates and equips participants to do what they never thought possible. Rob's memorable true stories, passion and practicality touch his audiences intellectually, emotionally and genuinely. Perhaps that is why he was recently ranked #1 of 88 speakers by an international organization and has been rated the top speaker at every multi-speaker event he is at.
Mr. Lawton's keynotes and programs are based on his unique customer-centered culture (C3) principles, customized to each audience. His most popular topics include:
Rob has strengthened the success of a number of industry leaders in his teaching role as:
Principal Total Customer Satisfaction leader, Motorola Management Institute (10 years)
Master Blackbelt Forum Keynote Speaker/Coach, Raytheon Six Sigma Institute (5 years)
VOC Expert, Honeywell/ AlliedSignal Management Learning and Development (5 years)
Conscience of the Customer, Accura Division, American Honda (2 years)
Advisor to the Governor’s Cabinet in Alaska, Missouri, Minnesota, Wyoming