Ask Terry what her specialty is and she will tell you simply - PEOPLE. Terry is a successful business woman & a practiced speaking professional (CSP) with a reputation for engaging an audience during and after the event. The attendees learn practical strategies that can change the way they look and feel about life and business forever! She is a masterful educator in behavioral re-patterning, the execution of retail front-line management, leadership development, and communication strategies that benefit the individual in all facets of their life. She has spoken to every industry imaginable using her uncanny ability to relate to any audience, and her gifted simplicity to assist in the evolution of corporations and the people within those corporations.
In 1989, Terry Hawkins founded People in Progress Global, now Progress Retail, an e-learning and sales management software company. She pioneered empathy-based sales and management training with a purely in-person training facilitation model. The business’ core education product, C.A.R.E. Customers Are Really Everything® has had over 25 years of durability in its analog, in-person format as a front-line retail sales system. Recognizing “software is eating the world”, Terry pivoted the business with the launch of its retail human capital platform in 2017.
Terry as a non-digital native, has successfully transitioned her business by leveraging technology. She’s persevered through the trials of adapting what she’s known to be true, with what is required to remain relevant in the future. She’s a pioneer in retail sales education, mastering behavioral re-patterning tools that are consistent undertones in her retail education products, and her keynote speaking addresses.