A Look Into The Future of Contactless Commerce

As more work is being done at home, what will happen when employees start moving back to the office? During this time, contactless commerce has risen significantly, but will it stick?

It first began to rise with contactless payments according to a study by Cision. Physical money was used less and cards were used more. Some pay stations even made sure they offered the contactless pin pad for compatible cards. The idea of having less contact with the person on the other side of a counter was appealing to people. 

What does this mean for the new age of commerce? 

It may have started with contactless payment, but during this time of working at home, most work is done without a physical interaction. We are meeting online with colleagues, stakeholders, interviewees, etc. The way we do work has completely changed, and so has the way that we do transactions. A hand shake is no longer proper protocol for meeting someone, distance should be kept whenever possible and everyone is making transactions online to some extent. 

With speakers, bureaus are taking phone calls, holding interviews, creating contracts and scheduling virtual keynotes. Everything is being done at home. In some ways this has made things easier, but has also hindered it in other ways.

But, is this easier than commerce done face-to-face?

While some may argue, yes. Others will give a strong, no. For something to be done completely remotely is great, but the backend of the final result can be a little messy. For a speaker to be booked, we have to go through lots of details that can be hard when done remotely. Instead of walking down a hall, or turning to another person in the same room, we must coordinate and try to get in contact with our teammates without being directly connected. This can be a little more time consuming and might not be ideal for each worker.

This is the same thing for many other companies. Shopping online has been done for years, but when you shop online there are many other workers behind the scenes in factories, warehouses, offices and some at home, running logistics, creating products and getting shipments out. So, contactless commerce for you, might not be contactless behind-the-scenes. 

So, what does the future of contactless commerce look like?

No one really knows. When the world opens up again, we don’t know what will stick and what won’t. Will some companies keep remote workers? Will programs that have been implemented for employees stay part of the regular work day? When will people go back to feeling safe using physical money?

There are speculations that have been made. You can read them all around the web. The only thing that we do know is that the world of commerce has opened new doors. 

At Eagles Talent, no matter what the outcome is, we want to make sure that you get what you want. We will work with you and make sure that we get it done for you whether we are at home, on the road or in the office. We support you.