Alan O’Neill can guide your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, Alan’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.
A seasoned expert in facilitating organisational change in culture and strategy, Alan can help your team to navigate any stormy waters and overcome resistance. His tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave.
Practical, empathic and very commercial, Alan’s refreshing and passionate style will inspire and challenge your organisation to embrace change and grow, using real-life business models and memorable success stories.
Alan brings 30 years of wide industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue-chips and PLCs, SMEs, family businesses and the Public Sector across Europe, the Middle East and Asia.
What is it that has made famous global organisations such powerful and successful organisations in their respective fields? What are their secrets to success? They all have one thing in common and it’s not that difficult! They all…
Alan’s 7-steps to Profit is adapted from the secrets of the global giants and has already helped countless businesses around the world.
Wherever you are in your journey, Alan can inspire your team with great and practical ideas, taken from The 7-Steps to Profit.
TAILORED FOR YOU
Alan can offer you a choice of keynotes tailored for your business.
*This program is offered as a Keynote and a Masterclass
“Change Management, Culture and Customer Experience are very relevant topics in today’s world. ’Customer Experience’ is indeed the new battleground and differentiator in this digital world. As a highly experienced Change gent and Speaker, Alan inspires and challenges audiences with his practical business models and stories. The Selfridges Story is just one that brings all of the concepts to life and resonates with businesses of all types, B2B and B2C.
“BT has worked with Alan O’Neill – The Change Agent, not just to help with our own customer service, but to educate and challenge our clients on how they can help their customers. You can’t ask for any more than Alan’s track record of success. His insights on organisation culture, garnished from customer service case studies actress all industries make him a front runner in his field. The feedback from our client’s from Alan’s keynote made us look good.”
“Alan’s business acumen, genuine passion for great customer service and his hands-on-experience overseeing large-scale change within organisations such as Selfridges is unique. It makes him one of the most impressive Speakers on Change Management and Customer Experience if have ever come across. Alan is a popular speaker at events around the globe with organisations who want to learn from his insights and his bold tactics to help build a world-class customer-centric culture and ultimately to increase sales.”
“Alan O’Neill has completed some inspirational work for us at Dalata Hotel Group plc over the past number of years. His insight into customer experience and customer thought process is second to none. The timing of this advice is excellent, as the world of digital collides with traditional hospitality and customer service more frequently. Those of us in the business of selling will get great benefit from this wisdom and tools to increase sales.”
“We in the motor industry believe that we can learn a lot from the world of retail. Alan made that clear.”
“We’ve invited Alan to speak on several occasions. If I had to do them all over again – I’d call Alan.”
“Alan delivered the Supercharge your Sales presentation to our full management team of 35 managers. It was a great boost at the start of our peak season. He challenged us to re-look at ourselves in a very different light and we needed that.”
“Alan is very commercial and gave practical, sound advice that truly inspired and motivated our people.”
“We put it up to Alan to deliver a keynote that would really help our members be more professional. He was excellent and we want now want to roll it out to our members.”
“Alan, your keynote was excellent – it was pitched and presented just right and got the conference off to a great start.”
“As a public service institution, Customer Service is a priority for us. Alan inspired us with his commercial stories and showed how they’d work for us too.”
