Brittany Hodak CSP

Customer Experience Expert and Author of Creating Superfans

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In-Person Fee Range:

$20,001 - $30,000

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Virtual Fee Range:

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Traveling from:

Tennessee

Brittany Hodak- Speaker Reel

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Topics

Business Speakers Branding & Advertising Marketing Speakers Customer Service Innovation & Creativity Business Growth Artificial Intelligence (AI) Speakers

Brittany Hodak CSP

Customer Experience Expert and Author of Creating Superfans

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Tennessee

Why Book

Brittany is the author of Creating Superfans: How To Turn Your Customers Into Lifelong Advocates.
She was named to 30 Under 30 and 40 Under 40 lists by Billboard, Inc., and Advertising Age, among others.
She approaches every event as the most important one of her career – because she’s obsessed with giving everyone the tools to turn customers into superfans.

Biography

Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans. Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy.

When her debut book, Creating Superfans, was released, Forbes declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has authored more than 350 articles for top media outlets, including Success, Adweek, and Inc.

As an entrepreneur, Brittany founded and scaled an entertainment agency to eight figures, collaborating with global icons including KISS, Taylor Swift, and Dolly Parton. She created 250 unique collectibles, which collectively sold over 10 million copies worldwide and won dozens of awards. Her work even landed her on Shark Tank, where she received four investment offers.

Brittany’s agency clients included Walmart, Disney, Amazon, and Johnson & Johnson, among other Fortune 100 brands. She was the first Chief Experience Officer at Experience.com and previously led marketing initiatives at Sony Music.

Brittany’s high-energy keynotes blend research-backed insights, compelling storytelling, and real-world applications to inspire attendees at every level of an organization to leverage customer experience as their ultimate competitive advantage.

Her deep pre-event customization and interactive delivery ensure that no two keynotes are alike—yet every one is memorable, actionable, and fun. That’s why organizations including American Express, Keller Williams, Mathnasium, PURE Insurance, and PrimeLending have invited her back to speak time and time again.

Programs

Creating Superfans How to Turn Customers Into Lifelong Advocates

We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.

AUDIENCE TAKEAWAYS:

Why the best marketing on the planet doesn’t cost anything
How to consistently elevate ordinary customer moments into extraordinary ones
Why superfans are the key to thriving businesses now and in the future

From Commodity to Category of One: How to Immediately Boost Your Reputation, Referrals, and Revenue

Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?

AUDIENCE TAKEAWAYS:

Why the most effective sales tool in human history has worked for millennial
How to make commodity factors like pricing and timing much less relevant to customers
What to change today to immediately improve sales performance

The Future of Customer Experience: How AI Is (And Isn’t) Transforming CX

It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.

AUDIENCE TAKEAWAYS:

How to use AI to enable hyper-personalized interactions for their customers immediately
Which tasks they should never perform again without AI, period
How to use AI to better predict customer and employee needs and behaviors

Topics

Business Speakers, Branding & Advertising, Marketing Speakers, Customer Service, Innovation & Creativity, Business Growth, Artificial Intelligence (AI) Speakers,

Brittany Hodak CSP Reviews

“Brittany’s keynote was unforgettable. Our franchisees still discuss her insights a year later!”

— Mathnasium

“Brittany was amazing! I was hooked and learned a lot from hearing about her SUPER Model.”

— PLEXUS Worldwide

“Brittany took our event to the next level! When she spoke, you could actually see agents’ wheels turning. They were frantically jotting notes, engaged and entertained.”

— EXECUTIVE PRODUCER, REALTY HACK SUMMIT

“I can’t say enough good things about Brittany. Thanks for sharing so many insightful and impactful ideas and making us a better organization, Brittany!”

— CO-FOUNDER OF OYLER HINES GROUP OF COLDWELL BANKER REALTY

“Brittany Hodak is one-in-a-million! She has everything you need to make your meeting or event “5 star” worthy. Book Brittany — you’ll be a superfan!”

— PRESIDENT, NASHVILLE MARKET FOR CITYCURRENT

“Brittany made the journey of understanding the building blocks of customer experience into something that most of our attendees will now hold on to and recognize in their day-to-day life.”

— PRESIDENT, THE ASCII GROUP

Frequently Asked Questions

1. Who is Brittany Hodak and what is she known for?

Brittany Hodak is a customer experience expert, entrepreneur, and author exclusively represented by Eagles Talent Speakers Bureau. She is author of Creating Superfans: How to Turn Your Customers Into Lifelong Advocates. She appeared on ABC’s Shark Tank, winning a deal with Mark Cuban. She co-founded The Superfan Company, which has worked with Walmart, Disney, Amazon, and major entertainment brands to create unique customer experiences.

2. What topics does Brittany Hodak speak about?

Brittany Hodak delivers keynotes on customer experience, creating superfans, brand loyalty, and turning customers into advocates. Her signature SUPER framework teaches audiences how to transform casual customers into passionate fans who drive referrals and repeat business.

3. What makes Brittany Hodak different from other customer experience speakers?

What sets Brittany apart is her proven track record of creating superfans for major brands. Her company has worked with Walmart, Disney, Amazon, Katy Perry, and Taylor Swift. Her Shark Tank win demonstrates her business acumen. She provides a specific, actionable framework that organizations can implement immediately.

4. What types of events does Brittany Hodak speak to?

Brittany Hodak speaks at corporate conferences, sales meetings, marketing summits, and association events. Her audiences have included organizations seeking to improve customer loyalty, increase referrals, and build the kind of passionate customer base that drives sustainable growth.

5. Is Brittany Hodak available for virtual keynotes?

Yes. Brittany Hodak is available for both in-person and virtual keynote presentations. Her energetic style and practical framework translate effectively to virtual formats.

6. What is Brittany Hodak's speaking fee?

Brittany Hodak’s speaking fee varies depending on the event format, location, and specific requirements. To get an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or completing the Check Availability form on her profile page.

7. Has Brittany Hodak written any books?

Yes. Brittany is the author of Creating Superfans: How to Turn Your Customers Into Lifelong Advocates. The book provides her SUPER framework for transforming customer relationships and building passionate brand advocates who drive referrals and revenue.