Chris Malone

The Human Brand

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In-Person Fee Range:

$7,501 - $10,000

Fee Details

Virtual Fee Range:

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Traveling from:

Pennsylvania

Chris Malone – Business Speaker

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Topics

Human Resources Speakers Corporate Culture Speakers Branding & Advertising Customer Service

Chris Malone

The Human Brand

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$7,501 - $10,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Pennsylvania

Why Book

As a senior marketing and sales executive, he has the tools and know how to help organizations improve performance.
With over twenty years of sales, marketing, consulting, and organizational leadership experience, Chris has a track record of driving growth and profitability for his clients.

Biography

Chris Malone is Founding Partner of Fidelum Partners and Fidelum Health, guiding the strategic direction of each firm.

Chris has over 30 years of sales, marketing, consulting and executive leadership experience, with a track record of consistently driving growth and profitability. He held senior executive positions at leading organizations such as Goddard Systems, Choice Hotels, ARAMARK, Coca- Cola, the National Basketball Association, and Procter & Gamble and has consulted to a broad range of Fortune 500 companies.

As EVP, Chief Growth & Strategy Officer for Goddard Systems, Chris led and modernized the marketing, education, corporate communications, strategic planning, franchise sales and event planning functions. Previously, as Chief Marketing Officer of Choice Hotels, one of the largest hotel companies in the world, with over 6,000 hotels open worldwide, Chris led the companyʼs 800 person global consumer marketing, worldwide travel industry sales, e-commerce and reservations organization. He also served as Senior Vice President, Marketing for ARAMARK Corporation, a multinational food, facility and uniform services enterprise with over $12 billion in annual revenue.

Chris is co-author of the award-winning book, The HUMAN Brand: How We Relate to People, Products & Companies. He is a sought after keynote speaker and has been a frequent guest and contributor to CNBC, FOX Business, Bloomberg TV, Wall Street Journal Live, Forbes and Businessweek.

Chris holds a bachelorʼs degree from the University of Maryland at College Park and an MBA from The Wharton School of the University of Pennsylvania.

Programs

Inspiring Customer Experiences In The Digital Age

As digital customer experiences have proliferated during the past decade, it seems that employee engagement and customer loyalty have become more difficult to develop and sustain. Has the effectiveness of customer experience management diminished? Chris Malone, co-author of The HUMAN Brand: How We Relate to People, Products & Companies, will address this question and provide insight on how to deliver experiences that build and sustain employee engagement and customer loyalty in the Digital Age.Key Takeaways will include:

· The universal human perception process that drives loyalty with employees, customers and clients.

· Real world examples of sustainable engagement and loyalty building practices

· Three imperatives for delivering experiences that build employee engagement & customer loyalty in the Digital Age.

The Human Brand: Customer Loyalty In The Digital Age

As digital technology has proliferated during the past decade, it seems that client and customer loyalty have become more difficult to develop and sustain. Have the traditional principles of sales and marketing become obsolete? Chris Malone, co-author of The HUMAN Brand: How We Relate to People, Products & Companies, will address this question and provide insight on how to build and sustain client and customer loyalty in the Digital Age.

Key Takeaways will include:

· The universal human perception process that drives loyalty with clients, customers and colleagues.

· Real world examples of sustainable loyalty building practices

· Three imperatives for building Client & Customer Loyalty in the Digital Age.

Employer of Choice: Lasting Loyalty In The Digital Age

As digital technology has proliferated during the past decade, it seems that employee engagement and loyalty have become more difficult to develop and sustain. Have the traditional principles of talent management become obsolete? Chris Malone, co-author of The HUMAN Brand: How We Relate to People, Products & Companies, will address this question and provide insight on how to build and sustain employee engagement and loyalty in the Digital Age.Key Takeaways will include:

· The universal human perception process that drives loyalty with leaders, colleagues and staff members

· Real world examples of sustainable loyalty building practices

· Three imperatives for becoming an Employer of Choice in the Digital Age.

The Human Brand: A New Way To Measure Customer Experience and Its Financial Impact

Gathering customer experience (CX) data is relatively easy, but improving performance and impacting financial results is much harder. Unfortunately, traditional methods of CX measurement, such as Net Promoter Score benchmarking, CSAT tracking, or Customer Effort Scoring, don’t always provide a clear road map to improvement or a tangible connection to financial performance. Using a case study example, we demonstrate a completely new way to measure CX and its financial impact. Our client, a multinational supplies distributor, was able to achieve double-digit increases in customer satisfaction, loyalty, and likelihood to recommend. In addition, we show that these increases were directly responsible for double digit increases in revenue. This distributor also gained a deeper understanding of customer needs and the ability to provide much more personalized communication and support. Join us and learn how your organization can achieve similar results.

Books

The Human Brand

Topics

Human Resources Speakers, Corporate Culture Speakers, Branding & Advertising, Customer Service,

Chris Malone Reviews

“A consummate professional from start to finish, Chris gave a presentation that was not only intellectually stimulating and emotionally touching, but that was also specifically tailored for our audience. His delivery was flawless and he challenged our attendees to truly ‘think outside the box’ and contemplate what it means to be a HUMAN brand in a digital age, I would definitely recommend Chris as a keynote speaker for any organization.”

— Momentum Events & Consulting

“Chris Malone is one of the most polished story tellers I’ve had a pleasure to listen to. Through his presentation, he shared several engaging stories that demonstrate how great brands act like real human beings.”

— Look Matters Creative

“Chris Malone’s presentation was the hit of our annual conference. And I’m not just saying that, we surveyed our attendees and the vast majority selected his keynote as the best. We felt the content was applicable to small businesses and large corporations alike. His presentation was excellent and had the audience deeply engaged.”

— Macaroni Kid Publishing

Frequently Asked Questions

Who is Chris Malone?

Chris Malone is a bestselling author, customer experience expert, and business strategist. As co-author of The Human Brand, he helps organizations build trust, deepen customer relationships, and create brands that inspire lasting loyalty.

What does Chris Malone speak about?

Chris speaks on customer experience, brand strategy, trust, leadership, employee engagement, and the science behind building meaningful relationships with customers and employees.

What audiences is Chris Malone best suited for?

Chris is an excellent choice for corporate leaders, marketing and branding professionals, sales teams, customer experience executives, associations, and organizations focused on growth, innovation, and customer loyalty.

What makes Chris Malone different from other motivational speakers?

Chris combines research-backed insights with real-world business experience to deliver practical strategies audiences can immediately apply. His engaging presentations blend storytelling, behavioral science, and proven principles for building trusted, human-centered brands.

How do I book Chris Malone for an event?

To check Chris Malone’s availability or request a quote, call 973-313-9800, email info@eaglestalent.com, or visit the speaker’s profile at EaglesTalent.com and complete the booking inquiry form.

What are Chris Malone’s speaking fees?

Chris Malone’s speaking fee varies depending on the event format, location, audience size, and specific requirements. To receive an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or completing the Check Availability form on Chris’s speaker profile page.

Can Chris Malone customize the keynote for my audience?

Yes. Chris tailors each keynote to align with the organization’s goals, industry, and audience, ensuring his message is relevant, engaging, and actionable.

What do audiences say about Chris Malone’s presentations?

Audiences praise Chris for his engaging storytelling, practical insights, and actionable takeaways. His presentations leave attendees with a deeper understanding of how trust and human connection drive customer loyalty, business growth, and organizational success.