Christine Trippi

Christine Trippi brings her bestselling book, Yes Is the Answer, to life with this
high-energy, transformative keynote. Through engaging storytelling and practical strategies, Christine empowers leaders to confidently lead, inspire
their teams, and create Sweet Results in culture, service, retention, and sales.
Ideal Participants: Literally, anyone with a customer. GM, Leader, Sales,
Corporate.
In this session, leaders will:
• Be Confident: Shift your mindset with six powerful leadership lessons on
the journey to YES. Learn to overcome adversity, embrace failure as
growth, and unlock resilient leadership.
• Be Empowered: Take control of each day by mastering the Four Steps to
YES! Drive meaningful results in culture, service, and associate retention,
fostering a “yes” culture that engages and retains your best talent.
• Lead from the Heart: Rediscover your passion for service and connect to
hospitality’s higher purpose—changing the world one YES at a time.

This dynamic, full-day or half-day workshop is designed to equip leaders with the skills and
strategies to say “YES” to stronger team engagement, exceptional guest experiences, and a
thriving workplace culture. Christine Trippi’s bestselling Yes Is the Answer forms the
foundation of this immersive experience, where leaders will gain tools to solve problems,
coach effectively, and foster a “YES” culture that empowers their teams. Each interactive
session will involve hands-on activities where leaders create tangible resources they’ll take
with them, as well as a toolkit to ensure implementation and long-lasting results.
Workshop Sessions
• YES Is the Answer
Key Learning Objective: Leaders will experience a mindset transformation,
discovering how “YES” can elevate culture, enhance service, and drive results.
Christine introduces “YES” as a framework for empowering leaders to turn
challenges into opportunities, building confident, guest-focused teams equipped to
deliver consistent excellence.
• L.E.T.S. Empower
Key Learning Objective: Leaders will identify barriers to team empowerment
and develop strategies that enable team members to take confident,
independent action.
This session focuses on building a three-step culture where team members
confidently solve problems on their own, ultimately boosting guest satisfaction,
associate retention, and sales.
• Coaching from the Heart
Key Learning Objective: Leaders will learn six heart-centered coaching
strategies to inspire trust and commitment.
Many leaders avoid critical conversations for fear of losing team members. In this
masterclass, participants will learn to approach coaching in a way that strengthens
bonds, communicates support, and builds confidence.

By the end of the workshop, participants will leave not only with actionable resources
developed in each session but also a comprehensive toolkit to sustain and enhance
their leadership impact. With Christine’s interactive approach, this day will be
transformative, equipping leaders to foster growth, inspiration, and Sweet Results
within their teams.