Craig Deao

Audience: All Leaders, All Healthcare Roles

Focus: Engagement, Leadership, Communication, Change Management

Length: Keynote, Half-day

When people don’t do the things that evidence suggests they ought to do, the reason is either a barrier or an excuse. Senior leaders must not accept excuses but rather help identify and remove barriers. What are the “accidental values” within your team that are being permitted and, in effect, promoted? And what are the barriers and excuses that are being used to justify the status quo?

Learning Objectives:

• Identify common challenges to ensuring senior leaders’ expectations are met.

• Develop action plans to make sure organizational objectives are achieved.

Audience: All Leaders, All Healthcare Roles

Focus: Engagement, Leadership, Communication, Change management

Length: Keynote, Half-day

Today’s leaders have the benefit of 80 years of management science, showing us the evidence-based methods that engage and develop our teams. Yet, too often, we rely on informal mentoring and life experiences to shape our organizational cultures. There is a better way, and in this session, we’ll explore the proven practices that both support full engagement and maximize the human potential within our organizations. One of the essential actions we can take is to clearly communicate how each person is performing. Most of us have a default style we prefer to use with our employees. Some of us are great cheerleaders, never missing an opportunity to express appreciation. Others are excellent coaches, spending time mentoring people as they face new situations and gain mastery. Still, others have learned the art of constructive criticism and never miss the opportunity to deliver feedback in the moment when results or actions could be better. The reality is that you’ll have people who exhibit patterns of behavior that fall into each of these categories, so we need to master all three.

Learning Objectives:

• Discuss the essential factors to evaluate individuals on your team.

• Implement practices to recognize high performers, mentor solid performers and address low performers.

Audience: All Leaders, All Healthcare Roles

Focus: Engagement, Leadership, Communication

Length: Keynote, Half-day

You can’t engage anyone. But you can create an environment around others that helps them to engage themselves. Leaders start the cascade of engagement, flowing from themselves, on to clinicians and employees, and, ultimately, to patients. Learn the specific role those senior leaders and supervisors play in fostering engagement.

Learning Objectives:

• Understand the flow of engagement.

• Articulate the specific role those senior leaders and supervisors play in fostering engagement.