David Avrin

Internationally Renowned Customer Experience Speaker and Author

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Traveling from:

Colorado

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Topics

Business Speakers Customer Service Business Growth Brand Power

David Avrin

Internationally Renowned Customer Experience Speaker and Author

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

Call For Fee

Fee Details

Traveling from:

Colorado

Why Book

David sets the stage for profound learning and connecting. With keen observations and thought-provoking questions and an irreverent and entertaining delivery, David provides the context and mindset to challenge assumptions and provides an exciting new filter for the information and connections to come.
As a powerful closer, David reinforces the learning and value received by conference participants while challenging them to forgo ingrained behaviors and think beyond the traditional business marketing mindsets.
With the right mix of humor and energy to keep audiences engaged and in their seats, participants will stay to the end and leave with a smile on their face, along with a clear idea of what’s next and how to get there.

Biography

One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.

David’s business insights have been featured on thousands of media outlets around the world. He is also the author of five books published in multiple languages including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.

Programs

Ridiculously Easy to Do Business With! — Responding to a new generation of customer wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years. Winning today is often determined by those who can respond faster, simplify their process and are more convenient for their customers and clients. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF shines a bright light on the profound shift in customer expectations, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects and customers, and creating Customer Experiences worth sharing.

Participants of this session will:

Better understand the cause and pervasiveness of the shift in customer and client behavior
Recognize the profound difference between customer service and customer experience… and why that matters.
Understand a day in the life of their customer and create alignment between their needs and our deliverables.
Recognize the profound impact of social media and the devastating ramifications of under-
performing in the eyes of your customers.

Books

Ridiculously Easy to Do Business with A Practical Guide to Giving Customers What They Want- How and When They Want it

Visibility Marketing

It’s Not Who You Know — It’s Who Knows You

The Morning Huddle – Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business!

Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)

Topics

Business Speakers, Customer Service, Business Growth, Brand Power,

David Avrin Reviews

“David was our first speaker to ever receive a 100% approval rating on our post event survey. We’ve already hired him for several more events!”

— President/CEO, Hotel Interactive Inc.

“During the past 16 years, I’ve seen over 300 presentations. David Avrin’s stand out as the most polished presentation of all!”

— TEC Chairman

“To say that he was well received would be an understatement. His style, tone, demeanor, and most importantly content, far exceeded our expectations. Our 15+ year members said he was the best keynote speaker we have ever had.”

— Gift & Home Trade Assn.

“As the keynote speaker for our Branch Leadership Conference, David Avrin had our team learning and laughing out loud throughout the process. If you are looking for a keynote speaker for your franchise event who will deliver a great message with humor, authenticity, and engagement, David Avrin delivers.”

— Chief Brand Officer, Brightstar Franchising, llc

“Our attendees enjoyed David’s candor, sense of humor, and well thought-out presentation. They walked away with ideas that they immediately implement when they returned to their businesses. I would highly recommend David Avrin to any group looking for a high-energy and knowledgeable business marketing speaker!”

— 1-800-sweeper

“David Avrin’s engaging and entertaining presentation was one of the highlights of the conference for the attendees! The management team was very impressed at how well David reinforced their priorities and took the time to truly understand the organizational objectives for the conference. I would not only highly recommend David Avrin as a speaker for any franchise and organizational conference, I will certainly use him again for events.

— Midwest Speakers Bureau inc