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David Avrin

David Avrin

Internationally Renowned Customer Experience Speaker and Author

Add To My Speaker List Check Fee/Availability
In-Person Fee Range:
$15,001 - $20,000
Traveling from:
Colorado
Keynote Preview
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Topics

Business Speakers Customer Service Business Growth Brand Power

David Avrin

Internationally Renowned Customer Experience Speaker and Author

Add To My Speaker List Check Fee/Availability
In-Person Fee Range:
$15,001 - $20,000
Fee Details
Traveling from:
Colorado

Why Book

  • David sets the stage for profound learning and connecting. With keen observations and thought-provoking questions and an irreverent and entertaining delivery, David provides the context and mindset to challenge assumptions and provides an exciting new filter for the information and connections to come.
  • As a powerful closer, David reinforces the learning and value received by conference participants while challenging them to forgo ingrained behaviors and think beyond the traditional business marketing mindsets.

Biography

One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.

David’s business insights have been featured on thousands of media outlets around the world. He is also the author of five books published in multiple languages including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it. 

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Programs

Ridiculously Easy to Do Business With! Future-proofing your business by better responding to a new generation of wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.

Participants of this session will:

  • Better understand the cause and pervasiveness of the shift in customer and client behavior
  • Recognize the important distinction between customer service and customer experience… and why that matters.
  • Understand a day in the life of their customer and create alignment between their needs and our deliverables.
  • Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.
A Day in the Life of Your Customer Deeply Understanding Your Best Customer So You Can Deliver What They Want—the Way They Want It

In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understand the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and head full of ideas on how to align your business product offering, internal behavior, and customer experience strategies in ways that beat the competition and future-proofs your business.

 

Books

Ridiculously Easy to Do Business with A Practical Guide to Giving Customers What They Want- How and When They Want it
Ridiculously Easy to Do Business with A Practical Guide to Giving Customers What They Want- How and When They Want it
 Visibility Marketing
Visibility Marketing
 It’s Not Who You Know — It’s Who Knows You
It’s Not Who You Know — It’s Who Knows You
 The Morning Huddle – Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business!
The Morning Huddle – Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business!
 Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)
Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)

Topics

Business Speakers, Customer Service, Business Growth, Brand Power,

David Avrin Reviews

“David was our first speaker to ever receive a 100% approval rating on our post event survey. We’ve already hired him for several more events!”

— President/CEO, Hotel Interactive Inc.

“During the past 16 years, I’ve seen over 300 presentations. David Avrin’s stand out as the most polished presentation of all!”

— TEC Chairman

“To say that he was well received would be an understatement. His style, tone, demeanor, and most importantly content, far exceeded our expectations. Our 15+ year members said he was the best keynote speaker we have ever had.”

— Gift & Home Trade Assn.

“As the keynote speaker for our Branch Leadership Conference, David Avrin had our team learning and laughing out loud throughout the process. If you are looking for a keynote speaker for your franchise event who will deliver a great message with humor, authenticity, and engagement, David Avrin delivers.”

— Chief Brand Officer, Brightstar Franchising, llc

“Our attendees enjoyed David’s candor, sense of humor, and well thought-out presentation. They walked away with ideas that they immediately implement when they returned to their businesses. I would highly recommend David Avrin to any group looking for a high-energy and knowledgeable business marketing speaker!”

— 1-800-sweeper

“David Avrin’s engaging and entertaining presentation was one of the highlights of the conference for the attendees! The management team was very impressed at how well David reinforced their priorities and took the time to truly understand the organizational objectives for the conference. I would not only highly recommend David Avrin as a speaker for any franchise and organizational conference, I will certainly use him again for events.

— Midwest Speakers Bureau inc

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