Jason Young

• Understanding the Negative Impact: Jason highlights the potential negative impact remote working can have on an organization’s culture, such as decreased collaboration, communication gaps, and reduced employee engagement. Attendees will gain a comprehensive understanding of the challenges associated with remote work and their impact on team dynamics.
• Navigating the Remote Work Reality: This speech equips leaders with practical strategies to navigate the remote work reality and build a high-performance culture. Attendees will learn how to leverage technology with guidelines, establish clear communication standards, and utilize virtual collaboration best to enhance team cohesion and productivity.
• Creating a Healthy Culture: Jason Young emphasizes the importance of proactively creating a healthy culture with remote teams. He explores the significance of trust, transparency, and frequent feedback in fostering a positive work environment. Attendees will gain insights into how to create a culture of accountability and maintain team morale even in a remote setting.
• Leadership Lessons for Remote Work: This speech provides leaders with valuable takeaways for effectively leading remote teams. Jason Young shares leadership best practices, including setting clear expectations, providing support and resources, and nurturing a sense of belonging among remote employees. Attendees will gain practical tips and strategies to enhance their leadership skills in a remote work environment.

Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction.

Jason Young explains how a company can deliver a transformational service experience — Servicetopia — with each and every customer encounter.  Jason Young shares how a company can deliver on Servicetopia, where high levels of customer satisfaction and retention are sustained; and where employees derive personal and professional satisfaction from delivering great service and the customer is the beneficiary.

Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results by providing vision, example and support from a bottom up perspective. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be lived out everyday.

Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success.

The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. Each generation learns, values, thinks, develops differently and must be led differently. Jason Young encourages leaders to coach and mange each generational group with intentionality in a way that helps create and sustain a high performance workplace.

Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible –and indeed profitable in Corporate America today. But what’s the real story?

As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not “just happen.” A customer service value can be created and nurtured to flourish into a customer service culture. And employees can be treated as true partners in the success of the business through shared values, shared vision and shared efforts.

Beyond the headlines and the hype, Jason shares the real inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you’ll learn how you can take these proven organizational principles to your team or company. You won’t want to miss this inside edition from the man who knows it best.