Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Jason’s keynote and workshop presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
Leaders will learn how to create an environment where employees are inspired, engaged and can do their best work. In this inspirational keynote, Jason teaches that Inspired Talent is the result of proven leadership practices that lead people to their full potential and help them, not just survive, but to thrive.
“Jason was very well received and presented a clear message. He is engaging and energetic. This was Jason’s second time to speak to our leadership group. We would definitely consider having him back sometime in the future and would recommend him very highly.”
“Jason was excellent! He hit it out of the park”
“Thanks Jason for the very practical, enlightening and well presented program. The insightful information you presented was done in a way that our folks can actually put it to use in their individual lives.”
“Jason’s motivational style was entertaining as well as educational. The group left the meeting fully energized and excited to be providing the leadership that will create an associate-driven, high-performing, customer-focused environment within the competitive healthcare business.”
“Every single person in attendance was greatly touched by the eye-opening presentation that you gave and the insightful and educational stories you told. You brought new meaning and understanding to the relationships that we have with each other, our friends and our families.”
“Jason was the perfect keynote for the time slot. It was just after lunch and Jason had the right balance of good information and humor. The group really enjoyed the presentation.”
“Jason was energetic, funny, and knew the subject matter well. He had our entire group genuinely engaged in the presentation. We enjoyed having him speak at our conference and are happy that we decided to go with him. Excellent!!”
“We spoke a few weeks before the presentation about what our challenges were and what I was hoping to hit on. Jason tailored the presentation to hit on the points we talked about. He was very energetic and engaging using stories to illustrate the lessons. He was very engaging.”