Jason  Young

Jason Young

Former SOUTHWEST Airlines Senior-level Training Manager, President of Leadsmart, Inc, Authority in Leadership Development

In-Person Fee Range:
$5,001 - $7,500
Traveling from:
Jason Young – Business Speaker

Jason Young

Former SOUTHWEST Airlines Senior-level Training Manager, President of Leadsmart, Inc, Authority in Leadership Development

In-Person Fee Range:
$5,001 - $7,500
Traveling from:

Why Book

  • Author of ‘Culturetopia‘ and ‘Servicetopia’.
  • He offers a unique approach to creating and sustaining high performance culture where employees do their best work and customers are satisfied.
  • Jason is an expert at integrating your meeting objectives into powerful and compelling, easy to understand presentations that motivate any audience.


Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

Jason’s keynote and workshop presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.

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High Performance Culture and the Remote Workforce

In his keynote speech, Jason Young addresses the challenges and potential negative impacts of remote working on organizations’ culture and employee engagement. He provides insights and strategies for managers to navigate this new reality and create a healthy culture within a remote workforce. This speech emphasizes the importance of leaders being aware of the unique dynamics of remote work and taking proactive steps to create and foster a high-performance culture.

Learning Objectives:

  • Understanding the Negative Impact: Jason highlights the potential negative impact remote working can have on an organization’s culture, such as decreased collaboration, communication gaps, and reduced employee engagement. Attendees will gain a comprehensive understanding of the challenges associated with remote work and their impact on team dynamics.
  • Navigating the Remote Work Reality: This speech equips leaders with practical strategies to navigate the remote work reality and build a high-performance culture. Attendees will learn how to leverage technology with guidelines, establish clear communication standards, and utilize virtual collaboration best to enhance team cohesion and productivity.
  • Creating a Healthy Culture: Jason Young emphasizes the importance of proactively creating a healthy culture with remote teams. He explores the significance of trust, transparency, and frequent feedback in fostering a positive work environment. Attendees will gain insights into how to create a culture of accountability and maintain team morale even in a remote setting.
  • Leadership Lessons for Remote Work: This speech provides leaders with valuable takeaways for effectively leading remote teams. Jason Young shares leadership best practices, including setting clear expectations, providing support and resources, and nurturing a sense of belonging among remote employees. Attendees will gain practical tips and strategies to enhance their leadership skills in a remote work environment.

In this new keynote speech, participants will gain a deeper understanding of the challenges posed by remote work on organizational culture and learn actionable strategies to create a healthy and high-performance culture in their  teams. They will leave with practical takeaways and insights to effectively lead and engage their remote workforce, resulting in increased productivity, employee satisfaction, and overall organizational success.

Inspired Talent. Do you have IT?

Leaders will learn how to create an environment where employees are inspired, engaged and can do their best work. In this inspirational keynote, Jason teaches that Inspired Talent is the result of proven leadership practices that lead people to their full potential and help them, not just survive, but to thrive.

Culturetopia – The Ultimate High Performance Workplace

Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction.

Servicetopia – The Ultimate Customer Service Experience

Jason Young explains how a company can deliver a transformational service experience — Servicetopia — with each and every customer encounter.  Jason Young shares how a company can deliver on Servicetopia, where high levels of customer satisfaction and retention are sustained; and where employees derive personal and professional satisfaction from delivering great service and the customer is the beneficiary.

Lead Smart – High Performance Leadership

Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results by providing vision, example and support from a bottom up perspective. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be lived out everyday.

Smart Teams – Creating Teams that Succeed Together

Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success.

The New Diversity: Engaging the Generational Workforce

The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. Each generation learns, values, thinks, develops differently and must be led differently. Jason Young encourages leaders to coach and mange each generational group with intentionality in a way that helps create and sustain a high performance workplace.

The Southwest Way — Successful Practices of a Market Leader

Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible –and indeed profitable in Corporate America today. But what’s the real story?

As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not “just happen.” A customer service value can be created and nurtured to flourish into a customer service culture. And employees can be treated as true partners in the success of the business through shared values, shared vision and shared efforts.

Beyond the headlines and the hype, Jason shares the real inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you’ll learn how you can take these proven organizational principles to your team or company. You won’t want to miss this inside edition from the man who knows it best.

Jason Young Reviews

“Jason was very well received and presented a clear message. He is engaging and energetic. This was Jason’s second time to speak to our leadership group. We would definitely consider having him back sometime in the future and would recommend him very highly.”

— Muncie Power Products, Inc

“Jason was excellent! He hit it out of the park”

— Relax the Back

“Thanks Jason for the very practical, enlightening and well presented program. The insightful information you presented was done in a way that our folks can actually put it to use in their individual lives.”

— Tyson Foods

“Jason’s motivational style was entertaining as well as educational. The group left the meeting fully energized and excited to be providing the leadership that will create an associate-driven, high-performing, customer-focused environment within the competitive healthcare business.”

— Hays Medical Center

“Every single person in attendance was greatly touched by the eye-opening presentation that you gave and the insightful and educational stories you told. You brought new meaning and understanding to the relationships that we have with each other, our friends and our families.”

— Production Group International

“Jason was the perfect keynote for the time slot. It was just after lunch and Jason had the right balance of good information and humor. The group really enjoyed the presentation.”

— CSC Network


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