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Jeanne Bliss

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Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association

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1-973-313-9800

1 Video(s) By This Presenter

Jeanne Bliss – Leadership Bravery

5 Programs By This Presenter

In this keynote or workshop, I take you “behind the scenes” into the decision making that happens inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon decision-making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. Become a Beloved and Prosperous Company.

Just how do you go about building a customer-centric company? How do you earn the right to growth, by improving customers’ lives? In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate you on embedding these competencies to get into action quickly with a united leadership team. And will show you how embedding them will shift your business intent toward earning the right to growth by improving customers’ lives. She will also share some of the over 40 interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.

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Reviews

“From the moment Jeanne begins to speak, you feel a rush of energy and the passion of thirty years of intense customer focus packed into her five-foot frame.”

— Century Furniture Corporation

“As we began our focus on customer experience, Jeanne Bliss served as our navigator and coach. Her take and real-life examples provided us with a highly meaningful and actionable path.”

— Bombardier Recreational Products

“If you are looking to light up a couple thousand people with the value of doing what is right for your customers, look no further. Jeanne Bliss has that rarest of talents—being an operationally driven visionary. She’s a bottle-rocket wrapped inside a book of customer wisdom.”

— Punch Tab

“From the moment Jeanne begins to speak, you feel a rush of energy and the passion of thirty years of intense customer focus packed into her five-foot frame.”

— Health & Wellness Century Furniture Corporation
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