Renowned keynote speaker, author, and training and development expert Jim Knight teaches organizations of all sizes how to attain their own “rock star” status.
Although his illustrious career started at Gatorland Zoo in Florida (he has scars to prove it), Jim cut his teeth in the hospitality training industry and eventually led Global Training for Hard Rock International for two decades. Jim’s customized programs show how to amp up organizational culture, deliver world- class differentiated service, and build rock star teams and leaders.
Jim’s role at Hard Rock involved many facets of organizational training including creating and managing all staff and management training materials and programs; facilitating Hard Rock’s Corporate University; overseeing management training locations; producing training videos; directing company e-Learning initiatives; facilitating leadership transitions; and traveling to properties to deliver onsite classes and measure company standards.
Jim put his experience and creativity to work, which consistently developed cutting-edge training concepts. During his time with the Hard Rock brand, his team won coveted video Telly Awards (Guest Service in 2000, Menu Rollout in 2007, Harassment & Discrimination Prevention in 2008); garnered Training Directors Forum’s 1998 prize for Reengineering Training; and won Brandon Hall’s Gold Best in Class Award for their Service Recovery e-Learning course.
Jim was also recognized by Training Magazine as representing one of the top 125 training companies in the world out of all industries and businesses. He has since been featured in Forbes Magazine, Inc. Magazine, Entrepreneur Magazine, Nation’s Restaurant News, Business News Daily and Fox Business News.
This impactful keynote presentation is effectively designed to provide leaders of any level practical and tactical initiatives to create an iconic business – internally and externally.
Key points include:
This program will deliver rapid-fire best practices that any leader can immediately put into practice, starting them down the path to rock star success.
“In 20 years of producing events for blue chip brands
I have never seen such an engaging speaker as Jim Knight.
His content is compelling, informative, relevant to the times,
and most importantly, very emotionally engaging. The audience was absolutely engaged for two straight hours as Jim articulated his philosophy on brand building with incredible stories and characters from his experiences. We will be bringing him back!”
“You’re nuts if you don’t do whatever it takes to book this guy at your next event. Jim Knight is epic!”
“Jim’s knowledge, expertise, and passion on a variety of topics is beyond impressive. His ability
to present important substantive ideas in compelling ways that inspire is truly a gift. There’s no way to leave one of Jim’s sessions without feeling energized, inspired, and ready to start a revolution in your organization.”
“As a meetings and events industry veteran, who knows so many speakers personally, I think Jim Knight is a rare gem amongst the rest. Hearing Jim’s presentation on “Service That Rocks” helped me to find and hit the ‘reset’ button in my approach with my current and potential clients. It was just the reminder I needed about the importance of my service level and how I can use my outstanding service to win customers for life.”
