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Joe Mull

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Healthcare Leadership Speaker

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1 Video(s) By This Presenter

Joe Mull

4 Programs By This Presenter

Healthcare is undergoing a profound transformation. Healthcare employees everywhere are being asked to do more with less. As a result, many teams are frustrated, exhausted, and burned out. Now more than ever, healthcare leaders at every level must understand those conditions that lead employees to give their all, care, and try. Drawing on fresh research in employee engagement and workplace psychology, this dynamic presentation teaches leaders clear strategies for getting their teams firing on all cylinders.

Research on engagement and motivation in the workplace make it clear that employees who feel valued thrive. Energize your audience with this inspiring keynote that teaches leaders at all levels how to use storytelling and recognition to make every employee matter. Joe couples social science research with compelling healthcare stories to teach leaders how to help employees see the difference they make every day.

Fostering group cohesion and team spirit is one of the toughest jobs a leader has. In the high- contact, compassion-demanding world of healthcare, grumbling, discord, infighting, back-biting, gossip, and conflict can derail even the most talented team. This funny, engrossing presentation goes well beyond the concept of “teambuilding” and teaches leaders how to influence the interpersonal dynamics of healthcare teams so they consistently work hard, get along, and wow patients.

The quality of one-on-one interactions between patients and personnel is the single most influential factor in patient satisfaction. In this funny, emotional, highly interactive session, Joe teaches participants how to attend to affect, which is the way employees look and sound to patients and families. Audiences learn 5 specific behaviors employees must use to impact patients perceptions of caring, kindness, and service quality.

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