Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.
Jenn was a consultant with Zappos from 2003-2011, during the years it grew from a startup into a billion-dollar business.She created the first (of several) Zappos Culture Books, an embodiment of how companies can use company culture as a way to increase productivity and profitability.
In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 800,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been published in 20 languages around the world.
Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).
Jenn has traveled around the world to speak on this equation and most importantly, share the practical ways of HOW this equation works.
Upon the discovery that every organization can have similar results, DH evolved into the culture coachsulting company it is today…to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.
Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.
Additionally, Jenn sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard an initiative led by Geisinger Health Systems.
Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.
Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!
“I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”
“Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”
“Things went great. Jenn Lim was a perfect choice for our program. We are happy to recommend her. Feel free to send people to me who are inquiring about hiring Jenn. We have also enjoyed working with you, Kristi, and everyone at Delivering Happiness!”
“I would highly recommend Jenn Lim for any business event. Her message/presentation cuts across all kinds and sizes of businesses. Her style is warm, and she is very accommodating and approachable. We have received only positive comments about what she had to say!”