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John DiJulius

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The Authority on World Class Customer Experience

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2 Video(s) By This Presenter

Keynote Speaker Demo Reel John Dijulius
John DiJulius – Customer Service Expert

3 Programs By This Presenter

Today is known as the digital disruption era. Technology has provided us with amazing
advances, information, knowledge, instant access, and entertainment like never before.
However, as convenient as these advances make our lives, they have also led to a dramatic
decline in people skills. That is why building relationships and genuine connections have never
been more important.
Businesses that master The Relationship Economy will have an incredible advantage that
separates them from the competition.
Takeaways from The Relationship Economy keynote:

  • How the technological revolution is impacting our society
  • How the lack of social skills is the problem of business leaders to solve
  • How to use technology to perform basic tasks, enabling employees to focus on building
    relationships that result in higher customer loyalty, retention, lifetime value, and job
    satisfaction
  • How we are relationship disadvantaged
  • How to build a culture that creates emotional connections with your customers
  • How to create relationship building training for new and existing employees
  • How to build relationships utilizing the five key skills
  • How to become the brand customers and employees cannot live without
  • How to make price irrelevant

To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community.  The problem is, expectations are higher than ever and one negative review can permanently ruin your
reputation.
Create a Customer Service Revolution within your organization and be the brand people cannot
live without. Learn how numerous companies have made customer service their biggest
competitive advantage, are dominating their industries, and are making price irrelevant!

Takeaways from the Customer Service Revolution keynote:

  • How to increase your employee’s service aptitude
  • How to develop compassion & empathy for your customers
  • How to create a Customer Experience Action statement
  • How to create non-negotiable standards that every team member will follow
  • How to build a relationship with your customer that makes you the brand they can’t live
    without
  • How to deliver a consistent world-class customer experience
  • How you are the experience, not technology
  • How to make every moment with the customer intentional

Overall, customer satisfaction is at 73.6, its lowest point in over 15 years, and since the start of the pandemic, it has been dropping like a rock. What is behind the deteriorating customer
service? Employee burnout, low employee morale, high employee turnover, staff shortage,
poor reactive hiring, no training of new employees, supply chain issues, and not managing
customer’s expectations–which all result in angry customers.
The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.
Takeaways from the Brand Experience Strong keynote:

  • How to turn the Great Resignation era into a Great Opportunity
  • How to avoid the 2 biggest mistakes companies are making right now
  • How to understand it is not a labor shortage, it is a turnover crisis
  • How to build a culture employees love
  • How to solve the WFH (work from home) quandary
  • How to lead from a distance
  • How to make your customer experience your strongest competitive advantage
  • How a ROX (Return on Experience) is your best ROI
  • How to keep your customers happy even when you have staff shortages and supply
    chain issues
  • How to stop competing in price wars
  • How to recognize if it is time to hire a CXO
  • How to create your signature experience

Topics and Expertise

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Reviews

“John is an amazing speaker and keeps his audience involved in his speaking. He has a way with people to make them feel uplifted and important. Would DEFINITELY have him back!!!”

— Iowa Vision Source

“Great energy, insightful analogies, on point topic and relevance. I wish we could have more time with him.”

— Ritz-Carlton

“The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Service Vision but also by helping us adhere to a common goal. The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made your events like none other.”

— Starbucks

“John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business as I have in my direct work with John.”

— Nestle

“John’s energy on stage was incredible. He was able to capture the attention of 350 people for 90 minutes and kept them completely engaged. His references were totally relatable to our group, which is not easy to do as they are orthodontists and it is a very small, specialized market. We received instant and ongoing praise for our selection of John as a speaker. John’s genuine interest during the book signing after his keynote presentation was exceptional. Rarely do you come across a speaker of his caliber that is willing to give his time like he did.”

— Dentsply GAC

“Our net promoter scores are improving, our franchise owners are delivering a better experience and our employees are happier. Customer service is an elixir for your entire network and The DiJulius Group delivers!”

— Anytime Fitness

“I like what John did to personalize
content to our group. I’ve sat in on this twice now and learn something new each time. I realize that this message applies to every aspect of my life, and not just the business side, maybe then I will finally realize it was the best speech ever.”

— SR. MANAGER MARKETING - BAUSCH & LOMB

“I like that John uses many resources to
drive his key ideas home (videos, stories,
other companies). It creates variety,
keeps the learner engaged and shows he
has done the work. John does
a phenomenal job delivering and sharing
his passion for customer service and
that’s why I keep bringing him back.”

— SENIOR EDUCA- TION PLANNER - AVEDA

“John’s energy and passion for service are legendary and totally come through. I liked the way that John was able to
answer a question and then circle back to it again later to provide a deeper answer.
Great work!”

— EO - ENTREPRE- NEURS’ ORGANIZATION

“John was energetic and connected with
our audience. Real life, practical ideas
were delivered. John nailed it and made me look great!!! Thanks for everything
DiJulius team.”

— MASTERBRAND CABINETS, INC.
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