International Customer Experience Keynote Speaker and author of 5 best selling Customer and Employee Experience books
International Customer Experience Keynote Speaker and author of 5 best selling Customer and Employee Experience books
For IN-PERSON EVENTS, the exact fee falls within the fee range on this page, unless this is a “Call for Fee.”
For VIRTUAL EVENTS, the fees can vary depending on how the presenter is used (example: virtual keynote, workshop sessions, multiple video messages, etc).
To learn the exact fee, complete the “Check Availability” form or call us (at 973-313-9800), email us at [email protected], or chat with one of our team members on LiveChat.
We look forward to helping you.
John DiJulius is the Authority on Customer and Employee Experience, Best Selling Author, International Keynote Speaker and Consultant, and TEDx Speaker.
John’s best-selling books include:
• The Employee Experience Revolution
• The Relationship Economy
• The Customer Service Revolution
• What’s The Secret?: To Providing A World-Class Customer Experience
• Secret Service
John works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom,
Nestle, Marriott Hotels, PwC, Harley Davidson, Chick-fil-A and many more. John
works with companies that want to make customer experience their competitive
advantage, make price irrelevant, and become the brand customers cannot live
without. John isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a consulting and speaking firm focused on changing the world by creating a Customer Service Revolution; John Robert’s Spa, a chain of upscale salons and spas, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non-profit that fulfills dreams of economically disadvantaged youth who have survived non-medical adversity.
One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do but, more importantly, “how” they implement and execute it consistently company-wide.
As leaders, we need to do better; employees deserve better. The “Great Resignation,” “Quiet Quitting,” and “Cancel Culture” are not indictments on employees but rather business leaders’ lack of focus on truly caring for the people under their command. Today, employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Welcome to The Employee Experience Revolution:
Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose.
You will learn:
To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your
reputation.
Create a Customer Service Revolution within your organization and be the brand people cannot
live without. Learn how numerous companies have made customer service their biggest
competitive advantage, are dominating their industries, and are making price irrelevant!
Takeaways from the Customer Service Revolution keynote:
Today is known as the digital disruption era. Technology has provided us with amazing
advances, information, knowledge, instant access, and entertainment like never before.
However, as convenient as these advances make our lives, they have also led to a dramatic
decline in people skills. That is why building relationships and genuine connections have never
been more important.
Businesses that master The Relationship Economy will have an incredible advantage that
separates them from the competition.
Takeaways from The Relationship Economy keynote:
Overall, customer satisfaction is at 73.6, its lowest point in over 15 years, and since the start of the pandemic, it has been dropping like a rock. What is behind the deteriorating customer
service? Employee burnout, low employee morale, high employee turnover, staff shortage,
poor reactive hiring, no training of new employees, supply chain issues, and not managing
customer’s expectations–which all result in angry customers.
The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.
Takeaways from the Brand Experience Strong keynote:
“John is an amazing speaker and keeps his audience involved in his speaking. He has a way with people to make them feel uplifted and important. Would DEFINITELY have him back!!!”
“Great energy, insightful analogies, on point topic and relevance. I wish we could have more time with him.”
“The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Service Vision but also by helping us adhere to a common goal. The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made your events like none other.”
“John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business as I have in my direct work with John.”
“John’s energy on stage was incredible. He was able to capture the attention of 350 people for 90 minutes and kept them completely engaged. His references were totally relatable to our group, which is not easy to do as they are orthodontists and it is a very small, specialized market. We received instant and ongoing praise for our selection of John as a speaker. John’s genuine interest during the book signing after his keynote presentation was exceptional. Rarely do you come across a speaker of his caliber that is willing to give his time like he did.”
“Our net promoter scores are improving, our franchise owners are delivering a better experience and our employees are happier. Customer service is an elixir for your entire network and The DiJulius Group delivers!”
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