John Formica, (The “Ex-Disney Guy”), is a leading authority on tourism, hospitality and service industries alike, while fast becoming a highly sought after internationally known keynote speaker, business and team trainer and small business consultant. John has inspired audiences across the globe with over 3,000 keynotes and seminars to associations, business communities, health care professionals, colleges and students, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.
Prior to speaking, John acquired over 25 years of experience in top management positions with service industry leaders including:
•Walt Disney World Resorts® • Hyatt Hotels
•Hilton • Adam’s Mark • Sunrise Senior Living
During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented “Disney’s” philosophy on creating a superior customer experience and people management to lead his teams to achieve:
•Highest guest satisfaction ratings among all Disney World Resort Hotels.
•Selected to Co-chair and assist in the company-wide rollout of “Disney’s Guest Satisfaction Program.”
•Delivered presentations for the Disney Institute on “Customer Loyalty” to audiences, companies and business professionals from all over the world.