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John Formica

John Formica

The “Ex-Disney Guy”, America’s Best Customer Experience Coach

In-Person Fee Range:
$10,001 - $15,000
Fee Details
Virtual Fee Range:
Inquire for Fee
Traveling from:
North Carolina
John Formica Speaker Reel

John Formica

The “Ex-Disney Guy”, America’s Best Customer Experience Coach

In-Person Fee Range:
$10,001 - $15,000
Fee Details
Virtual Fee Range:
Inquire for Fee
Traveling from:
North Carolina

Why Book

  • Proven, real-world expertise: With 30+ years of experience leading, training, and coaching, John Formica understands the real challenges organizations face and delivers practical insights that audiences can immediately apply.
  • Actionable strategies that drive results: John equips teams with simple, effective tools and solutions to increase customer loyalty, boost repeat business, strengthen leadership, and re-engage staff—without overwhelm or complexity.
  • Engaging, inspiring, and entertaining delivery: Known for his high-energy and relatable style, John doesn’t just inform—he motivates and energizes audiences, making him an ideal choice for organizations seeking lasting impact and measurable change.

Biography

Struggling to get new customers or encourage word-of-mouth referrals? Are your leaders tired of babysitting their staff, or can’t find and hire the best people? Maybe you’re losing employees faster than you can hire them? Do you wish your employees were more customer-focused, engaging, and did a better job taking care of your customers? If those are your challenges and more, book John for your next event, and he will fix it.

John Formica, the “Ex-Disney Guy,” is a former Disney leader, internationally known speaker, coach, and author of the top-selling book, “Making The Customer Experience Magical Now!”  While at Disney, John Formica ran their premier luxury hotels, guiding his teams to the highest guest satisfaction scores at WDW Resort Hotels. John’s 30+ years in senior management at leading hospitality companies including Hyatt, Hilton, and Disney made him highly qualified to speak.

Today, John is “America’s and Australia’s Customer Experience Coach”. As a world-renowned authority on Disney’s business principles, John Formica addresses growth, leadership, team culture, and customer experience.
John has inspired audiences with over 3,000 presentations and keynotes across the globe. He’s a well-known speaker, having appeared on major TV networks and in business journals. Additionally, he’s recognized as one of Australia’s top five customer experience speakers. John was also selected as one of the Top 10 World Global Thought Leaders and Influencers on Customer Loyalty and Customer Experience for five years straight!

Professionals, teams, tourism groups, leaders, and small businesses globally in all industries receive his coaching and presentations. John combines his passion, experience, and knowledge with inspiring Disney stories. This allows him to give a powerful message that will make your audience laugh, learn, and feel motivated.”

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Programs

“If Disney Ran Your Business?”

Have you ever wondered how the Disney Company continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Imagine if you could create a customer focused culture like Disney what would it look like?

Picture your Organization, Members or Team finally having a plan to:

Easily Attract More Customers, Clients and Patients and Build Brand and Customer Loyalty For Life! Create A Disney-Like Friendly Business Culture! Stand Out, Never Compete on Price and Discounts Again and Destroy Your Competition! Forever! Attract and Hire Only the Best People! Positively Lead Others to Increase Productivity, Efficiency and Team Morale! Create a Whistle While You Work Engaging Team Environment That Lasts!

As a former successful Disney Leader, John will share his incredible experiences, real best practices and proven Disney success strategies, all in an inspiring and entertaining way, to help you create a Magical Customer Experience and Culture. Your Leaders, Staff and Audience will be engaged and empowered to achieve extraordinary results. Guaranteed!

“Making Relationships Magical!”

Are poor relationships causing your leaders, teams to struggle, lack productivity, employee turnover, poor service and lack of sales? Building Relationships through Communication is the number 1 skill needed in business, and leadership. Now more than ever, clear communication and connecting are key to success.

But the hard truth is this: most of us leave the health and fate of these relationships to chance. We say “Hi,” exchange pleasantries, and then hope for the best. Imagine if everyone on your team or business could get along, make instant connections with your customers or clients, be more memorable and likable and create trusting relationships that will have an immediate impact on the success of your organization? Customers remember people over product or service. Want to make your teams and business more successful, this program is for you!

“Making Leadership Magical!”

Are you tired of having to babysit your employees, deal with confrontation, lack of employee engagement, and poor performers that are affecting productivity and the customer experience?

John shares his Disney Leadership Strategies and experience to show you how you can lead effectively to create a productive, customer focused, positive and fun “Whistle While You Work” environment to increase productivity, sales, customer loyalty, improve morale and the energy in your organization.

Learn the keys to how while working at Disney John replaced team anxiety, apathy and stress with enthusiasm, achievement, productivity and energy. Associations, conferences Businesses, Organizations and Leadership Teams love this entertaining and inspiring program.

“How to Find and Hire Magical People!”

Are you tired of having candidates do so well during the interview only to be a bust on the job? Is your Business like a revolving door of average employees coming and going? Are you losing employees faster than you can hire them? Have you ever wondered why your competition has better players?

Your people are your greatest asset, yet most managers and businesses have no idea how to find and hire great people. What would your organization look like if you had all the right people? How much productivity, poor team morale, lost customers and money are the wrong people costing you? Johns one of a kind program that will prevent you from ever having a bad hire again! Ever!

Dream, Dare, Believe and Do!

An inspiring motivational story of how John used Walt Disney’s inspiration in his quest to climb a glacial mountain, survive death, persevere, adapt and how you can use these same strategies to overcome challenges, reach your goals and achieve success in business, career and in life!

John Formica Reviews

“Just received the feedback on your presentation. Not only were you the top rating session of the conference- no surprise there, you received the highest marks of any keynote speaker we’ve ever had. Thank you for making me look good!”

— Conference Planning Director

John was Fantastic! High energy, enthusiastic, funny and engaged the audience with stories, tips and real life Disney examples. Best keynote I have ever attended!

— Hilton Hotels World Wide

“John is as genuine in person as he is in the experiences and wisdom he shares. The most I appreciate about John in his coaching and training is that he’s the ‘real deal’ in helping people and businesses.”

— Long Term Care Mgmt Services

“Your dynamic keynote and extra breakout session exceeded every expectation for our association event. My members praised me for selecting you! You are one of the best! Thank you so much!”

— Karen Wallace, Event Planner

Frequently Asked Questions

1. Who is John Formica and what is he known for?

John Formica, known as The Ex-Disney Guy and America’s Customer Experience Coach, is a customer experience expert and leadership speaker exclusively represented by Eagles Talent Speakers Bureau. He spent 10 years at Walt Disney World managing luxury resorts and has over 30 years of hospitality experience with brands including Hyatt, Hilton, and Disney. He has delivered over 3,500 keynotes globally and was named a Top 10 World Thought Leader on Customer Loyalty from 2021-2023.

2. What topics does John Formica speak about?

John Formica delivers keynotes on creating Disney-like customer experiences, building exceptional organizational culture, leadership development, team building, and strategic hiring practices. His signature programs show organizations how to create magical customer moments and develop the kind of service excellence that sets companies apart from their competition.

3. What makes John Formica different from other customer experience speakers?

What sets John apart is his decade of hands-on experience managing Disney’s luxury resorts combined with his ability to translate Disney magic into practical strategies for any organization. He has presented for the Disney Institute itself and brings insider knowledge that only comes from living the Disney culture. He has been featured on ABC, CBS, NBC, and Fox.

4. What types of events does John Formica speak to?

John Formica speaks at corporate conferences, healthcare events, hospitality industry gatherings, association meetings, and leadership retreats. His audiences have included organizations seeking to improve customer loyalty, employee engagement, and overall service quality.

5. Is John Formica available for virtual keynotes?

Yes. John Formica is available for both in-person and virtual keynote presentations. He delivers engaging virtual programs that maintain the energy and interactivity of his in-person events.

6. What is John Formica's speaking fee?

John Formica’s speaking fee varies depending on the event format, location, and specific requirements. To get an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or completing the Check Availability form on his profile page.

7. Has John Formica written any books?

Yes. John is the author of Making the Customer Experience Magical Now! The book shares the insights and strategies he developed during his Disney career and subsequent consulting work, providing a practical guide for creating exceptional customer experiences.

8. How do I book John Formica for my event?

John Formica is exclusively represented by Eagles Talent Speakers Bureau. To check his availability or request a quote, call 973-313-9800, email info@eaglestalent.com, or visit his speaker profile at EaglesTalent.com and complete the booking inquiry form.

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NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

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NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below