Struggling to get new customers or encourage word-of-mouth referrals? Are your leaders tired of babysitting their staff, or can’t find and hire the best people? Maybe you’re losing employees faster than you can hire them? Do you wish your employees were more customer-focused, engaging, and did a better job taking care of your customers? If those are your challenges and more, book John for your next event, and he will fix it.
John Formica, the “Ex-Disney Guy,” is a former Disney leader, internationally known speaker, coach, and author of the top-selling book, “Making The Customer Experience Magical Now!” While at Disney, John Formica ran their premier luxury hotels, guiding his teams to the highest guest satisfaction scores at WDW Resort Hotels. John’s 30+ years in senior management at leading hospitality companies including Hyatt, Hilton, and Disney made him highly qualified to speak.
Today, John is “America’s and Australia’s Customer Experience Coach”. As a world-renowned authority on Disney’s business principles, John Formica addresses growth, leadership, team culture, and customer experience.
John has inspired audiences with over 3,000 presentations and keynotes across the globe. He’s a well-known speaker, having appeared on major TV networks and in business journals. Additionally, he’s recognized as one of Australia’s top five customer experience speakers. John was also selected as one of the Top 10 World Global Thought Leaders and Influencers on Customer Loyalty and Customer Experience for five years straight!
Professionals, teams, tourism groups, leaders, and small businesses globally in all industries receive his coaching and presentations. John combines his passion, experience, and knowledge with inspiring Disney stories. This allows him to give a powerful message that will make your audience laugh, learn, and feel motivated.”