John Formica

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The “ex Disney Guy”, America’s Best Customer Experience Coach

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1 Video(s) By This Presenter

John Formica Speaker Reel

6 Programs By This Presenter

Have you ever wondered how the Disney Company continues to create a dynamic model on business excellence, leadership, team relationships, and customer experience culture? Learn what your business or team would look like if the Disney Company ran it.

Would you like to learn how to communicate, connect, be more likable and memorable to others in 30 seconds or less, to create lasting relationships with your customers, team and staff and build customer/employee loyalty for life?

Imagine if you knew Disney’s leadership strategies to lead a productive customer focused team and finally get out of baby-sitting your present staff. Learn how to build an engaging and empowering team today!

Are you tired of having a revolving door of bad hires, staff turnover, lazy and unproductive people working in your business? Learn how to find, interview and hire the right people in today’s challenging environment.

Have you ever wondered how Disney employees are so engaged, creative, productive, team oriented and enjoy what they do? Would you like to learn how to create your own “Whistle While You Work” positive team environment in your organization?

Learn how John used Walt Disney’s inspiration in his attempt to survive climbing a glacial mountain and how you can use these same strategies to overcome challenges, reach your goals and achieve success in business, career and in life!


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John was Fantastic! High energy, enthusiastic, funny and engaged the audience with stories, tips and real life Disney examples. Best keynote I have ever attended!

— Hilton Hotels World Wide

“John is as genuine in person as he is in the experiences and wisdom he shares. The most I appreciate about John in his coaching and training is that he’s the ‘real deal’ in helping people and businesses.”

— Long Term Care Mgmt Services

“Your dynamic keynote and extra breakout session exceeded every expectation for our association event. My members praised me for selecting you! You are one of the best! Thank you so much!”

— Karen Wallace, Event Planner
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