Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant committed to helping leaders and front-line team members elevate customer experiences, enhance employee engagement, improve resilience, and achieve purposeful success.
Dr. Michelli is a New York Times, Wall Street Journal, USA Today, and Businessweek #1 bestselling author of ten McGraw-Hill published books, including: 2 Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ) and is on the founders’ council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named a Top Five thought leader in Customer Experience for five consecutive years. He received his master’s and doctorate from the University of Southern California.
Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
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Joseph is in the experience business. He is committed to helping you create an impactful speaking experience that exceeds your goals and objectives. To that end, Joseph:
- Listens to key stakeholders
- Builds a draft presentation based on the input he receives
- Runs through his draft presentation to ensure no unwanted surprises
- Makes needed adjustments to his presentation draft
- Creates videos to promote your event or pique the interest of participants
- Informs you know when he arrives on the property
- Participates in audio/visual run-throughs
- Designs useable tools for participants to use post-presentation
- Follows-up to ensure the presentation had the desired impact
In short, Joseph will tailor his message to your audience, adapt to your needs, and ensure a successful, informative, inspiring, and memorable keynote, workshop, or training session.