Culture Architect and Customer Experience Expert, Co-Creator of Zappos Insights
Culture Architect and Customer Experience Expert, Co-Creator of Zappos Insights
For IN-PERSON EVENTS, the exact fee falls within the fee range on this page, unless this is a “Call for Fee.”
For VIRTUAL EVENTS, the fees can vary depending on how the presenter is used (example: virtual keynote, workshop sessions, multiple video messages, etc).
To learn the exact fee, complete the “Check Availability” form or call us (at 973-313-9800), email us at [email protected], or chat with one of our team members on LiveChat.
We look forward to helping you.
Robert Richman has made a career out of helping Fortune 100 brands “WOW” their customers along with “wow’ing” their most important asset: their employees. Robert was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.
Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.
As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.
Robert helps companies build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.
Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.
Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
IN THIS KEYNOTE, YOU’LL GET:
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.
Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).
Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
IN THIS KEYNOTE, YOU’LL GET:
Culture Hacking is a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.
Audiences are excited to become culture hackers and often report making changes the very next day.
Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job are no longer the standard for a world-class company.
In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.
IN THIS KEYNOTE, YOU’LL GET:
The smartest people in the room are your own people. So why should the strategy be determined by only the top brass or an outside consultant?
Using principles of high performance and self-organization, Robert creates a game that lets the group focus on what they are most passionate about, then follow up with recorded insights and action items.
Tony Hsieh had Robert use this as the opening event for his Downtown Project’s off-site and many team members called it the most productive time they had ever spent on the company. Robert has also facilitated Open Space for Intuit and BNI.
THIS EXPERIENCE DELIVERS:
XPill isn’t a drug, vitamin, or supplement. It’s an experience; a ritual. You decide what the pill will help you do.
The simple ritual, and the act of swallowing the Xpill, is a physical and spiritual commitment unlike any other. Because once you do it, there’s no going back.
Xpill, is by definition, a placebo. The power of Xpill comes, not from its ingredients, but from its central role in a powerful, mind-shifting, life-altering practice that can, and has, changed lives already.
THE XPILL EXPERIENCE WILL:
“Robbe’s magic is his innate curiosity. When he’s leading an improv session, he’s helping people push their own boundaries. When he’s inventing the world’s first commercial placebo pill, he’s exploring the power of guided intention. When he’s playing with puppets, he’s testing with new modes of communication models. Robbe is always experimenting with new cultures and experiences so he can bring creative, interesting solutions to his clients.”
“I was one of 4000 store managers and corporate employees who saw Robert Richman speak and I was blown away. His insights and humor were so engaging, and he surprised us by giving us the entire Culture Blueprint audio book for free. I immediately listened to it on the way home and I’ve already started thinking like a culture hacker. I realized the importance of leading by example and I’m empowering my team to act as culture hackers, with the culture hacking framework… The Store Managers in my area who are listening to the book are sharing stories about how we’re putting our company’s values into action.”
“I was simply blown away. I read the Culture Blueprint and it transformed the way I think about my companies. I brought Robert in for a speech, and he gave us an experience that became a catalyst moment. The teams not only saw the importance of a strong culture, they are now excited about it and realize it’s everyone’s responsibility, not just mine as CEO. Any company could benefit from Robert’s wisdom. However, if you’re a growing company, it’s imperative that you speak with him immediately to harness the chaos, catalyze the vision, and stabilize for the future.” –
“After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.”
“We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.” (Click here to see the video) Jonathan Green –
“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”
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