Robert Richman

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Culture Architect and Customer Experience Expert, Co-Creator of Zappos Insights

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1 Video(s) By This Presenter

Robert Richman – Culture Hacking

3 Programs By This Presenter

Culture Hacking a way for anyone at any level to shift the culture. As Culture Strategist for and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change. Audiences are excited to become culture hackers and often report making changes the very next day.

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well. Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Is your team overwhelmed? Are there too many priorities, to-do’s and emails? Everyone is dealing with this and there is a way out.  From mindsets to techniques to meeting styles, Robert Richman can immediately upgrade both your culture and productivity within just a few hours. Robert has worked with companies such as Intuit, CapitalOne, and Boston Scientific on their agile implementations and has discovered what it takes to align teams.


“I was one of 4000 store managers and corporate employees who saw Robert Richman speak and I was blown away. His insights and humor were so engaging, and he surprised us by giving us the entire Culture Blueprint audio book for free. I immediately listened to it on the way home and I’ve already started thinking like a culture hacker. I realized the importance of leading by example and I’m empowering my team to act as culture hackers, with the culture hacking framework… The Store Managers in my area who are listening to the book are sharing stories about how we’re putting our company’s values into action.”

— Suzanne Sully-Pniewski, Lowe’s Store Manager, Buffalo, NY

“I was simply blown away. I read the Culture Blueprint and it transformed the way I think about my companies. I brought Robert in for a speech, and he gave us an experience that became a catalyst moment. The teams not only saw the importance of a strong culture, they are now excited about it and realize it’s everyone’s responsibility, not just mine as CEO. Any company could benefit from Robert’s wisdom. However, if you’re a growing company, it’s imperative that you speak with him immediately to harness the chaos, catalyze the vision, and stabilize for the future.” –

— James Wallace, CEO Scorpio Media.

“After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.”

— Clay Cosse – Manager, Toyota

“We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.” (Click here to see the video) Jonathan Green –

— Director HQ Customer Service Operations

“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

— Richard Findlay – Vice President
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