Setting Expectations for Powerful Working Relationships
- One of your direct reports is consistently inappropriately dressed for work. It’s impacting her reputation, but . . . you don’t say anything.
- You have a request for your boss but you don’t know how to say it, so . . . you don’t say anything.
- One of your colleagues doesn’t include you on communications that affect your department. You’re frustrated but don’t know what to say, so you don’t say anything.
Speaking up when we are frustrated is hard and as a result, most of us don’t. Instead, we tell other people or say nothing and performance either stays the same or gets worse.
- You can say anything to anyone and have it be easy.
- You just need to lay the ground work to do so, and most of us don’t.
Benefits of Management Leadership Development:
- Working relationships are smooth. There is less drama, gossip and miscommunication.
- Candid conversations become easier and more natural.
- Employees are engaged, focused and performing at a high level.
- More gets done in less time.
Management Speaking Agenda:
- Establish trust in working relationships, making performance discussions easier.
- Set expectations with employees, colleagues and direct supervisors, so everyone’s expectations are clear.
- Determine what motivates your employees, so you can keep them engaged and focused.
- Create working relationships with direct reports, peers and internal customers that work.
- Decrease silos. Increase teamwork and partnership.
- Receive more feedback and implement it.
Coaching & Developing Employees for
Maximum Contribution
Coaching and developing employees is the hardest thing a manager must do. It requires trust, patience, and it takes time, time managers may not feel they have. The old adage, “If you want something done right, do it yourself” may at times feel true, but it also leaves managers overextended, unfocused and with an underdeveloped staff. Giving direct reports an appropriate amount of responsibility and accountability is the only way employees develop and the only way managers get out of the weeds and are able to focus on the work they’re supposed to be doing, leading people and departments. Also, a lack of growth and development opportunities is the greatest impetus for employee turnover. If you want your staff to stay and be engaged, they need to feel that they are developing new skills and abilities.
Use our business coaching training to learn how to coach and delegate appropriately so both managers and direct reports get what they need. Managers get results and more time to focus on their own accountabilities and employees learn new skills and become more autonomous.
Benefits of Leadership & Management Training:
- Create a more satisfied and engaged long term work force.
- Develop employees for long term growth and mobility.
- Have more time to focus on one’s own responsibilities.
- Create environments of accountability and unprecedented results.
Leadership & Management Training Agenda:
- Coach and provide feedback in a way that reduces defensiveness and increases receptivity.
- Give staff just enough room to grow and develop, but not enough to fail.
- Assess performance and adjust your management style to develop staff and manage for results.
- Manage performance issues in a way that inspires and motivates employees.
Find Out What REALLY Makes an Organization a Great Place to Work & What You Can Do to Consistently Be One
Creating an environment in which employees are satisfied and consistently do their best work remains elusive to many HR professionals and senior business leaders. Find out what really makes employees do their best work and remain engaged over long periods of time. Learn what the best companies are doing to be great places to work, and get practices you can do in your own organization. Create and maintain a successful organizational culture that endures leadership changes, economic challenges, and mergers and acquisitions.
Learning Outcomes:
- Managers and employees give regular and timely feedback.
- Employees are engaged and doing their best work.
- Senior leaders and managers build trusting and mutually respectful relationships with employees.
- Employees, managers and senior leaders speak candidly.
- Departments learn from mistakes and create and follow best practices.
- Employees at all levels feel heard and ‘a part’ of the organization.
Engage & Retain Your Best Employees
Walk by your employees’ desks and see them surfing the internet? The bad news: They’re not researching how to improve the company’s results. They’re playing fantasy football or shopping for shoes. The good news: You can incent performance and raise morale. And you don’t have to spend any money.
When turnover is low, employees still quit – they just don’t leave the building. Quit and stay is the phenomenon of employees becoming disengaged and less productive while waiting for other roles to become available. Quit and stay is an unfortunate but avoidable phenomena.
- Do you know which of your employees are engaged and committed to your organization?
- Do you have a plan for those who are not?
Benefits of Leadership Speaking:
- Bring the fun and camaraderie back to work. Make work a place people want to be.
- Recognize performance without spending money.
- Find out why your employees stay with your organization and what would make them leave.
- Develop a loyal and committed workforce.
- Get the best from employees.
Leadership Speaking Program Length:
45-minutes to a full day, depending on scope of corporate training and development.
Leadership Speaking Presentation Style:
The program is interactive, fun, relevant and packed with immediately applicable tips and techniques.
Who Should Attend Our Management Speaking Program:
Leaders, managers, supervisors and HR professionals.
Making ANY Conversation Easy
Giving feedback is challenging for everyone. No one wants to hear that she isn’t doing a good job. And thus no one wants to tell her. Telling your boss you’re frustrated or aren’t hitting your targets can be even more difficult, and thus many of us don’t. Worse, is that most feedback, positive or negative, is useless because it’s vague.
Get a simple formula to make even the most difficult conversation easier. Conversations will be short, specific and on point. They won’t be personal. They will be actionable. You’ll be able to say what you want to say, when you want to say it, in a way that the other person can hear you and take action.
Outcomes to Expect:
- Package and deliver difficult messages, managing the impression you create
- Give clear and specific feedback that employees can act upon immediately
- Provide feedback to peers, direct supervisors, and others at a higher level in a way that does not elicit defensive responses
- Demonstrate commitment to developing employees’ careers and retain key talent
- Eliminate personal and department blind spots, giving you the power to take action, solve problems and ensure initiatives stay on track and produce results
- Receive more feedback without showing emotion or frustration
Get More Customers. Keep More Customers.
Customers provide us with clear feedback. They hire us, or they don’t. They return our calls, or they don’t. They refer others, or they don’t. Unfortunately when customers are dissatisfied, they don’t tell us. They vote with their feet. 99.99% percent of customer turnover is predictable. The signs are everywhere. We just don’t know what they are, because, for the most part, customers don’t tell us. Customers leave and we never know why. Use our corporate sales speaking to truly understand what your customers need and why they hire or fire you. Never get fired again and be surprised.
Benefits of Business Speaker Shari Harley’s Sales Management Program:
- Increase customer satisfaction, loyalty, referrals, and commitment.
- Get more customers. Keep more customers. Make more money.
- Take control of your business.
Sales Management Speaking Agenda:
- Start new customer relationships powerfully and strengthen existing relationships.
- Become more knowledgeable about your customers’ needs, likes and dislikes.
- Gather feedback, enabling you to manage service levels and the impression you create with customers.
- Know your reputation with customers and prospects.
- Eliminate behaviors that diminish your success.
Working Relationships that Really Work
- Someone in Sales promised something that will be hard to deliver. He doesn’t seem to care how it impacts your department. What should you say?
- You have a request for someone in IT, but you don’t know how to say it, so . . . you don’t say anything.
- A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated but . . . you don’t say anything.
- One of your customers has unreasonable expectations. How do you say no, without saying no?
- One of your colleagues isn’t pulling her weight. It’s impacting you, but . . . you don’t say anything.
Speaking up when we are frustrated is hard and as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing and relationships become tense and explode.
- You can say anything to anyone and have it be easy.
- You just need to lay the ground work to do so, and most of us don’t.
The Program:
- Establish trust in any relationship, laying the foundation to be able to address issues when they arise.
- Set expectations with co-workers, direct supervisors and clients – paving the way to successful long term relationships.
- Determine what’s important to your manager, co-workers and clients making it more likely that you give them what they need.
- Tell others what you need, making it more likely that your needs are met.
- Create a regular practice of asking for feedback so that you know your reputation and how you are perceived among your clients and co-workers.
- Receive more feedback and implement it.
Managing Your Professional Reputation
Are you someone your colleagues and customers want to work with, or have to? Do you know? Take the guessing out of working with others. Give other departments what they want, when they want it, how they want it. Improve your and your department’s reputation by finding out how you’re seen by your internal customers. Get more feedback enabling you to take control of what you put in front of others and the impressions you create. And as a result, build long lasting business relationships that outlast economic downturns, miscommunication and conflict.
Benefits of Communication Speaking:
- Manage your professional brand and career.
- Raise service levels and increase both internal and external customer satisfaction.
- Start colleague relationships powerfully and strengthen existing relationships.
- Create smooth working relationships. Communicate with people how they like to communicate.
- Take the mystery out of working with others. Find out what your customers need to feel well served and satisfied.
- Take control of your career and department’s reputation. Manage your professional brand.
Agenda for Business Communication Speaking:
- Learn more about the business goals, objectives and challenges driving your organization.
- Become more knowledgeable about customers’ needs & how to meet those needs.
- Understand how you and your department are perceived in your organization.
- Ask more. Assume less.
- Become more knowledgeable about your colleagues’ preferences, needs, likes and dislikes.
- Gather feedback, enabling you to manage service levels and the impressions you and your department create with colleagues and customers.
Our Business Management Speaking Program is:
Business focused; direct; fast paced; engaging and fun. Participants will learn exactly what their internal customers expect and how to manage those expectations. Each person will leave with a plan of how to quickly improve his/her department’s service levels and reputation.
Making ANY Conversation Easy
Giving feedback is challenging for everyone. No one wants to hear that she isn’t doing a good job. And thus no one wants to tell her. Telling your boss you’re frustrated or aren’t hitting your targets can be even more difficult, and thus many of us don’t. Worse, is that most feedback, positive or negative, is useless because it’s vague.
Get a simple formula to make even the most difficult conversation easier. Conversations will be short, specific and on point. They won’t be personal. They will be actionable. You’ll be able to say what you want to say, when you want to say it, in a way that the other person can hear you and take action.
Outcomes to Expect:
- Package and deliver difficult messages, managing the impression you create
- Give clear and specific feedback that employees can act upon immediately
- Provide feedback to peers, direct supervisors, and others at a higher level in a way that does not elicit defensive responses
- Demonstrate commitment to developing employees’ careers and retain key talent
- Eliminate personal and department blind spots, giving you the power to take action, solve problems and ensure initiatives stay on track and produce results
- Receive more feedback without showing emotion or frustration
Creating the Career and Work Environment You Want
Many professionals are waiting for their boss or mentor to provide the training, coaching, and exposure they need to advance their career. The truth is it’s up to each employee to create opportunities, gain visibility, and get the feedback they need to strengthen their performance and position themselves for future roles in the organization.
It’s Your Career. Manage It! provides the specific language to use to establish candid relationships with direct supervisors, mentors, coaches, and coworkers. Employees will know what to say to get more of what they want and less of what they don’t at work. Managers and coaches will get the language and tools they need to guide direct reports and coachees into a future they’re excited about.
Benefits of Business Communication Training:
• Start new relationships powerfully and strengthen existing relationships.
• Create more trust in your office and business relationships.
• Take charge of your career.
• Get more feedback.
• Give more feedback in a way both you and the recipient are comfortable.
• Have productive coaching relationships and meetings. Get the most out of mentoring and coaching relationships.
Agenda for Business Communication Training:
• Set expectations in new and existing relationships.
• Structure mentoring and coaching relationships so they are useful and productive.
• Get tools to make mentoring and coaching meetings focused and helpful.
• Get more useful feedback.
• Give feedback in a way that others can hear you.
• Tell others what you need from your job and workplace in order to remain satisfied and productive.
Our Business Communication Training Program is:
This program is interactive, practical, and hands on. Participants will practice using new tools and language to create the career and business relationships they want.
Becoming a more polished speaker comes with knowing how to assemble data you know well, in a format that will engage others, and sharing that information in a way that is captivating and informative. At the end of this training participants will have the skills and tools they need to design engaging presentations and deliver them effectively.
Results You Can Expect:
- Design and deliver powerful presentations to get and keep audiences’ attention
- Increase your comfort level speaking in front of any group
- Present information clearly and succinctly
- Manage participant involvement. Keep presentations focused and on-track.
- Use your body language and voice to increase your effectiveness
- Use a variety of visual aids effectively
Course Agenda:
- Get tools and techniques to be comfortable in front of any audience
- Design presentations that are focused, relevant, and engaging
- Using story-telling to share information and be persuasive
- Preparation: How to prepare to deliver an effective presentation every time
- Create and use compelling visual aids: Appropriate uses of PowerPoint, handouts, flipcharts, etc.
- Know your audience: Understand why participants are attending your presentation, how much they know about the subject matter, and what they need to leave satisfied
- Interact well with your audience: Field questions and manage challenging attendees
- Use appropriate body language and physical presence to strengthen your message and credibility
- Eliminate non-words (uh’s and um’s) and physical distractions
Time Frame and Logistics:
- Participants: Maximum of 8 participants who will each deliver and receive coaching on a minimum of two presentations
- All participants’ presentations will be videotaped for coaching and development
Preparation: Participants should prepare a 5 and 10 minute presentation to will deliver. The presentation should be content they are familiar with, preferably a part of a presentation they deliver regularly or will have to deliver in the near future.
