Terry’s client history reads like a who’s who of iconic retail, service, and consumer brands. Over the decades, she has partnered with hundreds of organisations – MECCA, OPTUS, SEED, Kikki-K, T2, Kookai, Scanlan Theodore, Hilton Worldwide, Cafe Sydney, Oroton, Glue Store, Hype DC, General Pants, Surf Dive ’n Ski, and Topshop to name a few, helping shape the sales, service, leadership, and people foundations on which many of these businesses have grown.
Jo Horgan, Founder of MECCA, has credited Terry with helping lay the customer experience and leadership ethos throughout the business over an 18-year period. Terry’s work with Topshop Australia included training teams nationally from 2012 to 2016 and contributing to world record-breaking opening days. Her four-year engagement with Optus became the organisation’s most successful training campaign at the time, delivering double-digit increases across multiple performance measures.
Internationally, Terry has delivered keynote presentations, workshops, and enterprise learning programs throughout Australia, the United States, New Zealand, Saudi Arabia, China, Fiji, and Europe. Across every market, she is respected for her ability to connect with audiences quickly, challenge them meaningfully, and create a genuine shift in behaviour, mindset, and performance.
Terry Hawkins’ expertise spans leadership development, customer experience excellence, sales mastery, communication, coaching, resilience, team alignment, personal accountability, and brain-based learning. She is particularly known for helping individuals and teams understand why people think, communicate, react, buy, lead, and connect the way they do – and how to use that understanding to improve outcomes in business and life.
Her presentations and programs are practical, powerful, and deeply human. Whether speaking on leadership, service culture, sales performance, communication styles, self-awareness, or resilience, Terry is renowned for making complex ideas accessible and unforgettable. She has a gift for helping audiences see themselves and others more clearly, while equipping them with language, tools, and strategies that shift behaviour in lasting ways.
Her signature work has influenced leaders, frontline teams, executives, entrepreneurs, and business owners alike, and her programs have been used to strengthen culture, lift performance, reduce friction, improve communication, and create more accountable, emotionally intelligent workplaces.
Terry is also an accomplished author and original thinker whose work bridges human behaviour, learning, personal growth, and business performance. Her published titles include There Are Only 2 Times in Life: NOW or TOO LATE?, Why WAIT to be GREAT? It’s Either NOW or TOO LATE?, the Flipman Rules children’s series, and the forthcoming Perfect Storm.
Her children’s title Let’s Do Well was written in support of Tour de Cure Australia, leading to appearances on SUNRISE, and she has also appeared on Sky Business with Peter Switzer, as well as in numerous magazines and publications.
One of Terry’s most exciting and original bodies of work is The MAP of ME® – a revolutionary personal insight framework developed through decades of working with hundreds of thousands of people. Designed to help individuals and teams better understand why they think, communicate, react, connect, and behave the way they do, MAP of ME® brings together multiple dimensions of self-awareness into one integrated and highly practical model. More than a profiling tool, it offers insight into behavioural patterns, communication styles, stress responses, blind spots, strengths, growth opportunities, and relationship dynamics. It is the culmination of Terry’s life’s work in transformational education, human behaviour, and pattern recognition, and represents one of the most original frameworks of her career.
Terry’s work has been recognised through multiple awards across Australia and the United States for excellence in speaking, education, entrepreneurship, and impact. Her honours include:
- National Speakers Association: Hall of Fame Educator Award for Excellence
- USA President’s Call to Service Award (President Obama)
- Radical Woman Entrepreneur
- Rising Star Award – Now and Too Late!
- Editor’s Choice Award – Why WAIT to be GREAT?
- NAPW Woman of the Year – Business Education
- People’s Choice Expert of the Year Award – BxNetworking Group in both 2024 and 2025.
These awards reflect not only Terry’s ability as a speaker and educator, but also the depth of influence she has had across industries, communities, teams, leaders, and individuals over many years.
In addition to her work as a speaker, educator, and author, Terry has also held respected leadership roles within the professional speaking industry. She served as Dean of the National Speakers Association Greater Los Angeles Chapter in 2013/14 and 2014/15, and as President in 2014/15.
These roles speak to the high regard in which she is held by her peers, not only as a presenter, but as a contributor to the craft and profession of speaking itself.
Whether she is delivering a keynote, facilitating a workshop, or architecting a complete learning infrastructure, Terry Hawkins brings a rare combination of intellect, humanity, humour, industry credibility, and transformational insight. She leaves audiences not only inspired in the moment, but changed in the way they think, communicate, lead, sell, and live long after the event is over.
