John DiJulius

International Customer Experience Keynote Speaker and author of 5 best selling Customer and Employee Experience books

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Ohio

John DiJulius- Speaker Reel

VIEW ALL 2 Videos

Topics

Sales Strategies Retail Customer Service Disruption Leadership Speakers Virtual Keynote Speakers Business Speakers

John DiJulius

International Customer Experience Keynote Speaker and author of 5 best selling Customer and Employee Experience books

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Ohio

Why Book

Create a Customer Service Revolution within your organization with a customized keynote.
Learn the secrets of customer service that the top companies in the world use, and enhance your company’s customer experience process.
Learn how to build a customer experience in the digital age, balancing the necessary technology advances with the human touch.

Biography

John DiJulius is the President and Chief Revolution Officer of The DiJulius Group. A multi best-selling author, podcaster, and successful entrepreneur, John DiJulius is as much an authority as a continual student of customer experience.

His proprietary X-Commandment methodology, developed to systematize hospitality, is transferable to any industry and used by world-class service organizations around the globe. He can inspire performance and a fresh view of service in your newest through your most seasoned employees.

Yet his true genius is the skill to offer brilliantly simple ideas that will leave you wondering, “why hasn’t anyone else in our industry thought of that?” John’s innate ability to see what’s possible has made him not only a sought-out keynote speaker but a consultative industry disrupter.

Programs

Creating a Customer Service: Revolution Overthrow Conventional Business, Inspire Employees, and Change the World

In order to be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.

Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant.

Takeaways from the Customer Service Revolution keynote:

How to increase your employee’s service aptitude
How to develop compassion & empathy for your customers
How to create a Customer Experience Action statement
How to create non negotiable standards that every team member will follow
How to build a relationship with your customer that makes you the brand they can’t live without
How to deliver a consistent world-class customer experience
How you are the experience, not technology
How to make every moment with the customer intentional

The Relationship Economy: Building Strong Customer Connections in the Digital Age

Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.

Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.

Takeaways from The Relationship Economy keynote:

How the technological revolution is impacting our society
How the lack of social skills is the problem of business leaders to solve
How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction
How we are relationship disadvantaged
How to build a culture that creates emotional connections with your customers
How to create relationship building training for new and existing employees
How to build relationships utilizing the five key skills
How to become the brand customers & employees cannot live without
How to make price irrelevant

The Employee Experience: Revolution Become the best professional decision of your employee's life

Become the employer of choice and attract top talent. As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.

Great brands are born to help people live extraordinary lives. Great leaders inspire their employees to build lives of meaning and purpose. As a result, they help their employees and customers reach their fullest potential.

You will learn:

How the great resignation started a decade before the pandemic
Unhappy employees are a company’s great expense
Start with building & developing great leaders
Creating a Recruitment Experience
How to Build a Moat around your top talent
What the future of work looks like
Leaving a Leadership Legacy
Power of Purpose

Books

The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.

The Customer Service Revolution

What’s the Secret

Secret Service

The Relationship Economy: Building Stronger Customer Connections in the Digital Age

The Best Customer Service Quotes Ever Said

Topics

Sales Strategies, Retail, Customer Service, Disruption, Leadership Speakers, Virtual Keynote Speakers, Business Speakers,

John DiJulius Reviews

“John is an amazing speaker and keeps his audience involved in his speaking. He has a way with people to make them feel uplifted and important. Would DEFINITELY have him back!!!”

— Iowa Vision Source

“Great energy, insightful analogies, on point topic and relevance. I wish we could have more time with him.”

— Ritz-Carlton

“The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Service Vision but also by helping us adhere to a common goal. The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made your events like none other.”

— Starbucks

“John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business as I have in my direct work with John.”

— Nestle

“John’s energy on stage was incredible. He was able to capture the attention of 350 people for 90 minutes and kept them completely engaged. His references were totally relatable to our group, which is not easy to do as they are orthodontists and it is a very small, specialized market. We received instant and ongoing praise for our selection of John as a speaker. John’s genuine interest during the book signing after his keynote presentation was exceptional. Rarely do you come across a speaker of his caliber that is willing to give his time like he did.”

— Dentsply GAC

“Our net promoter scores are improving, our franchise owners are delivering a better experience and our employees are happier. Customer service is an elixir for your entire network and The DiJulius Group delivers!”

— Anytime Fitness

Frequently Asked Questions

Who is John DiJulius?

John DiJulius is a bestselling author, keynote speaker, and recognized authority on customer experience and employee experience. He is the President and Chief Revolution Officer of The DiJulius Group, a consulting firm that helps organizations build world-class service cultures. He is also a former salon owner, entrepreneur, and creator of systems used by major brands such as Starbucks, Ritz-Carlton, Lexus, Chick-fil-A, Nestlé, and Marriott. His work focuses on helping companies turn customer service into a powerful competitive advantage and create organizations customers “can’t live without.”

What does John DiJulius speak about?

John DiJulius speaks primarily about customer experience, employee experience, leadership culture, and service excellence. His keynotes focus on how organizations can design intentional service systems, improve employee engagement, and build customer loyalty through consistent, high-quality interactions. He is especially known for concepts like creating a “Customer Service Revolution,” improving relationship-based business strategies, and making price less relevant by delivering exceptional experiences.

What audiences is John DiJulius best suited for?

John DiJulius is best suited for corporate leadership teams, customer service organizations, sales teams, HR and employee engagement groups, and large company conferences. He is frequently booked by industries such as healthcare, hospitality, retail, financial services, and franchise organizations that want to improve customer loyalty and employee performance. His message is especially impactful for organizations focused on culture change, service improvement, and long-term brand differentiation.

What makes John DiJulius different from other customer service speakers?

What sets John DiJulius apart is that he doesn’t just teach customer service theory—he built and tested his systems in real businesses, including his own successful salon company. He also works directly with major global brands, giving him real-world insight into what drives world-class service at scale. His approach is highly practical and systems-based, meaning organizations can implement his strategies immediately rather than just being inspired by them. He is also known for simplifying complex service and culture challenges into clear, repeatable actions that improve both employee and customer experience.

How do I book John DiJulius for an event?

To check John DiJulius’s availability or request a quote, call 973-313-9800, email info@eaglestalent.com, or visit EaglesTalent.com and complete the booking inquiry form on his speaker profile page.

What are John DiJulius' speaking fees?

John DiJulius’ speaking fee varies depending on the event format, location, audience size, and specific program requirements. To receive an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or submitting a check availability request through his speaker profile page.

Can John DiJulius customize the keynote for my audience?

Yes. John DiJulius customizes his keynotes for each organization by learning about their specific goals, challenges, and industry context. He adapts his stories, frameworks, and examples so the message aligns with the audience and feels directly applicable to their daily work. Event planners also note that he collaborates in advance to ensure the keynote supports broader event themes and organizational initiatives.

What do audiences say about John DiJulius’ presentations?

Audiences consistently describe John DiJulius as high-energy, engaging, and highly practical. Reviews frequently highlight his ability to hold attention, make complex service concepts easy to understand, and deliver actionable strategies that attendees can implement right away. Organizations such as Marriott, Cleveland Clinic, and others have praised his presentations for being relatable, entertaining, and impactful, with strong follow-up application in real workplace behavior.