Heather R Younger is the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm. She is a sought-after keynote speaker who brings revealing insights to the stage from over 25,000 employee experiences. A diversity, equity and inclusion strategist, and the world’s leading expert on listening at work, she is the host of the Leadership with Heart Podcast. Heather is a regular contributor to Forbes and Fast Company and is the best-selling author of The 7 Intuitive Laws of Employee Loyalty, which hit the top of the “Forbes Must-Read List for HR Professionals.” Her latest best-selling book, The Art of Caring Leadership, teaches the radical power of caring support in leadership and in the workplace. Heather’s upcoming book, The Art of Active Listening, increases belonging, loyalty, profitability, and innovation. It is the difference between thinking we understand what people want and knowing what they want. Available for preorder now, this book is your key to building stronger relationships, avoiding misunderstandings, and anticipating problems before they surface at work.
A former attorney who for many years worked in corporate America, what is most important to know about Heather is that she brings a breadth of experience – extensive quantitative and qualitative research – and a truly deep passion for advocacy, resilience, human relations, and connection – to every audience, every workshop, every consultation. Her journey began as an employee retention specialist and quickly pivoted into leadership and becoming a workplace culture expert. Over the years, Heather has been on a mission to help organizations and leaders understand what listening can actually do for them, leading to better workplace outcomes such as customer satisfaction, lower turnover and more engagement. Heather inspires others by teaching the kind of intentional leadership that drives real business results.