Heather Younger

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The "Employee Whisperer"

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4 Video(s) By This Presenter

Speaking Reel
TED Talk
Heather Younger: Diversity and Inclusion
Heather Younger Promo Video

9 Programs By This Presenter

Frustrated by the lack of engagement in your organization? Constantly battling high employee turnover?   Is your employees’ favorite pastime updating their resumes?
In this entertaining and enlightening keynote, Heather reveals the underlying actions organizations can take to create a more engaged and loyal workforce. And it can be done even with budget restraints.  That alone is worth the price of admission!
Attendees will leave more motivated and energized to get to work in doing what they can do to create more positive experiences for everyone in the workplace.
Attendees will learn:
-The role they individually play in employee turnover and loyalty
-The main driver for employee loyalty   (And it’s not money!)
-The distinct ways that they can lead themselves more effectively
-What employees need from them to want to stay engaged in the organization everyday
-And other strategies we just can’t fit in a 150-word description
Heather interacts with the audience and has them interact with one another.

Attendees will leave changed and empowered to do what they can to transform their own workplaces.

While companies say they are committed to gender diversity, women remain underrepresented at every level of most corporations. According to McKinsey & Company’s Women in the Workplace 2018 study,

“Women are dramatically outnumbered in senior leadership. Only about 1 in 5 C-suite leaders is a woman, and only 1 in 25 is a woman of color.”

As a woman of color and seasoned executive, Heather Younger increases your audience’s understanding of their increasingly diverse workforces with humor and enthusiasm. She has earned a reputation as “The Employee Whisperer” for her ability to connect and motivate.

Attendees will walk away energized and inspired to:

Understand the very important role women play in creating more profitable and engaged organizations
Leap over the very real adversity and obstacles in their path
Increase and harness their emotional and social intelligence to make more objective decisions
Walk with greater confidence in knowing the innate power they hold
Be greater catalysts for positive change in their workplaces
They will all leave uplifted and along the way, laugh, cringe and maybe even cry. No matter what, they will be changed.

This presentation concerns employees and the role they play in creating organizational success. This presentation is best for attendees with supervisory responsibility. In this candid and insightful presentation, we will walk attendees through the journey of a prospective employee and be intrigued by the stories of their journey after they are hired. Attendees will learn ways that they can improve their employee’s experience within their organizations and have a renewed commitment to their role as leader.

Organizational leaders are confronted with many kinds of changes and risks that threaten growth and sustainability and make it hard to become more agile. If organizations don’t change at all or quickly enough, it can slow their growth or make them obsolete.
Wondering what is the best way to build a resilient company?
The key is to build resilience in your technology and your people. In fact, it’s been proven that employee resistance is the #1 reason that 70% of organizational change initiatives fail. Change can be hard. Whether your strategy is to grow through alliances, M&A’s, or growing organically, Resilience is the critical competitive advantage.
In this talk, attendees will learn:
·      How to help employees manage the mental and emotional challenges surrounding change
·      How to uncover the underlying beliefs that make employees resistant to doing new things
·      How to build capabilities in employees to help them become more adaptable and less fearful
·      How to become a more resilient leader

This talk is for supervisors and above and is full of stories where leaders exhibited great emotional intelligence with their people — and when they did not. The results are staggering! Attendees will understand more about the role of empathy, self awareness, and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT. Attendees will laugh and cringe through what Heather presents as a compelling case for all leaders to take their emotion-al intelligence seriously. For supervisors / managers AND employees:

Ever wondered why communication always seems to be the problem in your workplace, and virtually any other workplace? In this funny and interactive talk, Heather will reveal the keys reasons why organizations often run into communication fumbles and why no one seems to be on the same page. Heather will expect participation in this session and will demonstrate how different communication styles, when paired together, deliver different results and conclusions. Heather will have the audience interacting and create tons of “aha” moments as it relates to the power each of us has to curate meaningful communications in our workplaces.

Most successful people in history had to overcome many barriers to success. From Abraham Lincoln to Walt Disney to Oprah Winfrey. What is the secret ingredient that all of them have? Resilience. Whether they received a ‘No’ 500 times, they experienced extreme levels of abuse or they were penniless, they still decided to move forward and become their best selves. In this talk, Heather will share her personal story of adversity and lay out principles to live by to unleash a positive mindset that drives results. You will be inspired to do the same in your life.

Winston Churchill once said that “Perfection is the enemy of progress”, and this statement still holds true in many of our lives. Heather expands this further by saying, “Perfection is the enemy of innovation, creativity, and success.”

Are you the person who puts off a goal, a challenge, or a conversation because you don’t feel that it is just right? Do you delay presenting an idea to your manager or team, because it just not perfect enough to do so? STOP! When we look at Elon Musk, Richard Branson, and Oprah Winfrey, we find individuals who aren’t afraid to stop at “I did my best” for the sake of perfection.

In this talk, Heather will share her heart-wrenching story of trying to be perfect and realizing that her very best was good enough. You will realize the same too! This talk will challenge your mindset and transform your thinking. Attendees will walk away knowing that their very best is good enough.

Do you feel like your entire workforce has post-traumatic stress disorder (PTSD) from the havoc unleashed by the COVID-19 pandemic?  Is your head spinning trying to define what the “new normal” will look like in your organization and for employees?

In this talk, Heather will inspire attendees to reimagine the workplace and will provide a high-level roadmap for how to “put it back together again.” She will challenge the audience to think differently about this transformative experience and how it can positively impact their organizations.

In this interactive workshop, attendees will have the opportunity to discuss and explore the possibilities for positive change now and in the post-pandemic workplace. As a result, they will leave the presentation feeling hopeful, more in control, empowered, and ready to help create an better workplace for all.

Attendees will learn:

• How to reframe the experience of COVID-19 and see it as an opportunity despite the significant impacts.

• The main areas to focus on to ensure that the “new normal” meets the needs of the organization, customers and employees.

• How to reimagine what a better workplace looks like and how to make it happen.


“I was searching for the perfect speaker for a panel on customer success as a culture and not a department. Heather was the perfect match! It was obvious right from the beginning that she had prepared for the session and that she was an expert on the topic. Her passion and desire to engage the audience made that session a great success. As an event organizer, I highly recommend Heather for any conference or event where rave reviews are expected.”

— Conference Organizer

“We were under the gun to find a speaker for our conference who could send our attendees home with an exciting and profound message of innovation and action. Heather Younger of Customer Fanatix was that speaker. She was able to cater to our conference topic while also delivering innovative ways to gauge the voice of the Customer and Employee. I look forward to hosting her as a speaker at our future conferences.”

— Conference Organizer

“Heather was one of the most exciting speakers at the annual Cartepgraph conference. She delivered and impactful message to a packed room that had the entire conference abuzz. She delivered on teaching people how to build employee loyalty in their organizations and the keys to building it. Heather is a dynamic and engaging speaker who commanded the attention of the entire room and left the room wanting more! I would definitely hire her to speak again!”

— Conference Organizer & Speaker

“Heather is a very engaging, relatable, and compelling speaker. Her presentation provided me with great examples and ideas to apply in my organization. I left the room prepared and ready to start applying what I learned!”

— HR Manager & Conference Organizer

“Heather was referred to me from an industry contact who I trust. The Colorado Bankers Association was looking for a keynote speaker at our Annual Women’s Leadership conference. She did not disappoint. Heather energized and inspired our attendees to think differently about their roles as leaders inside and outside of their organizations. Heather really connected with the audience, I recommend her for any event. We will have her back at a future conference!”

— Colorado Bankers Association

“Heather injected high energy and inspiration into TINYcon. She’s polished, professional, and engaging with the audience taking photos of her slides and writing down copious notes. She’s truly one of the leading lights in the field of employee loyalty, and our audience of HR professionals rated her talk extremely highly. I’m looking forward to hearing her speak again.”

— TINYhr
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