Jenn Lim

Jenn Lim

CEO & Chief Happiness Officer of Delivering Happiness, Zappos
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Program Descriptions

Delivering Happiness Keynote
Happiness as a Business Model
Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Living with Passion and Purpose
Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

Starting, Scaling and Sustaining Culture
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Culture as a Competitive Advantage
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

The Story of CEO Tony Hsieh and Zappos
Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!

Creating Culture Impact from the ME to WE to COMMUNITY Keynote Takeaways
Experience the story of Delivering Happiness painted with colorful life lessons from Jenn Lim, CEO and Co-Founder of Delivering Happiness. Jenn will share the philosophy that Tony Hsieh applied to build Zappos into a $1Billion a year example of culture as a brand. She’ll weave in the science of happiness to understand how happiness as a business model works, zooming in on the personal element to empower every individual to choose happiness. She’ll share the simple model that can be applied to YOUR organization to create change right away, illustrating key themes with inspiring examples and takeaways at every turn. Leave understanding how prioritizing happiness at work and in life can change the world more than we ever thought possible, one person and one company at a time. And how it is all in our control.

How happiness as a business model = profits, passion and purpose.

The Human Case for happiness: for the first time, we know how the science of happiness can change the world.

The Business Case for happiness: happier employees = happier customers = successful company. The Scientific Case for happiness: why success doesn’t create happiness, happiness creates success. 

The growth rate and impact of companies using happiness as a business model.

The framework for intrinsic motivation and sustainable culture: ME, WE, Community Why happiness matters & how creating more happiness comes back to benefit THEM (MEÞWEÞCOMMUNITY) Culture VISION, what is possible -  let’s begin to create

  • A framework for intrinsic motivation and sustainable culture: ME, WE, Community mini exercise to experience how simple but powerful gratitude is as tool to build me Þ we happiness

    Power, how it must start with us or can make worse! impact of finding things RIGHT ME values + Alignment – Personal empowerment of Happiness

  • An interactive call to action to build our own happiness, and a culture of happiness Mini exercise to illustrate the impact of our emotional wake and ROI (ripples of impact) How + steps to build a grassroots movement of happiness in your immediate environment (WE/team) How to build company culture

    Top secrets of create and live core values in an actionable, meaningful way that drives results. Culture is Everyone’s Business – the significance of co-ownership and how it ties directly to company success.

    Culture is your Brand & Brand is your Culture – discover how this developed for Zappos, how other organizations are achieving it, and how it can work for you. How the Happiness Frameworks of Connectedness, Progress, Control, Passion and Purpose can be tied to metrics and used to build culture.

    The role of vision and higher purpose as a guidance system for decision-making, growth, focus and strategy.

    Brand Builders: Ways to enhance customer experience & engagement
    PECs – the secret that drives Zappos and DH’s WOW customer experiences and exceptional repeat business.

    Why the best way to grow smartly is WOM (word of mouth).

    Hiring the right people who align with the Purpose, Values, & Culture will grow the business and brand naturally, as they embody the culture and live the brand.

    A practice of Recognition becomes a celebrated part of a powerful uplifting brand.
  • Why Book Jenn Lim?

  • Lim, the CEO and Chief Happiness Officer of Delivering Happiness, is an author, consultant and entrepreneur.
  • She explains the science of happiness -- that although our brains are hardwired to seek happiness, we are super bad at predicting what can sustain it.
  • She challenges audiences to move beyond the traditional avenues of achieving happiness -- money, title, status -- and develop their own core values.
  • Videos

    Biography Read more

    Jenn is the CEO and CHO of Delivering Happiness, a company she and Tony Hsieh (CEO of co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life.

    Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = more successful companies + meaningful lives. Jenn has traveled the world to speak on this equation and most importantly, share the practical ways of HOW this equation works.

    Speaking points to Jenn's Delivering Happiness keynote include: Happiness as a Business Model, Living with Passion and Purpose, Culture as a Competitive Advantage, Starting, Scaling, and Sustaining Culture, and The Story of CEO Tony Hsieh and Zappos.

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    “I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”
    --Cleveland Clinic

    “Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”

    "Things went great. Jenn Lim was a perfect choice for our program. We are happy to recommend her. Feel free to send people to me who are inquiring about hiring Jenn. We have also enjoyed working with you, Kristi, and everyone at Delivering Happiness!"
    --BBB, Inc.

    "I would highly recommend Jenn Lim for any business event. Her message/presentation cuts across all kinds and sizes of businesses. Her style is warm, and she is very accommodating and approachable. We have received only positive comments about what she had to say!"
    --PNC Bank, National Associations