Jenn Lim

Add To My Speakers
Add To My Speakers

CEO and Co-Founder of Delivering Happiness, a company she co-founded with Tony Hsieh

Check Availability
  • Fill out this form to find out the availability for any of the speakers added to your list or Call Us 1-973-313-9800
  • Event Dates
  • MM slash DD slash YYYY
  • MM slash DD slash YYYY



5 Video(s) By This Presenter

Jenn Lim – Delivering Happiness
Jenn Lim – Happiness as a Business Model
Jenn Lim – Delivering Happiness
Jenn Lim
Sizzle Reel

7 Programs By This Presenter

We’re working and living in the new ab(norm). The world has changed, and the “future of work” arrived sooner than anyone expected. With change happening all around us, it’s more important than ever to  bring your team engaged, aligned, and (beyond) happy.

In this session, Jenn will share the greenhouse elements every workplace needs to fully adapt and thrive first as individuals and then as a  team. Gain the framework necessary for your team to stay connected, communicate  effectively, and feel purposeful in the work they do every day while enhancing  the customer experience and employee engagement.

Defining questions of our time:

  • How might we find meaning and create  positive impact in our work and communities — regardless of the challenges the world throws our way?
  • How might individuals make a bigger impact towards business growth and success?
  • How might companies modernize org design so we can each do our best work because we love it?

Employees are self-selecting and “speaking with their feet” for more than just a paycheck. While the way we work keeps shifting between  in-person, remote, and hybrid, employees are jumping ship for their own  reasons. As leaders, we need to understand the root causes and why it’s not  just about more pay or a big benefit package anymore.

In this session, Jenn will uncover what’s needed inside every culture to attract and retain top talent. She’ll also share real-life case  studies of organizations successfully building cultures that keep employees  coming back, showing up fully, and performing their best.

How can we:

  • Evolve transactional relationships into meaningful ones by creating triple wins (benefitting yourself, your teams,  and the community at large at the same time)?
  • Create organizations that treat people as assets, not expenses?
  • Strategize for long-term (not just short-term) gain?

When we show up authentically at work, we can bring our whole selves, which benefits everyone on the team. When leaders encourage others to bring their whole selves and unique perspectives to each situation, solutions  are created, innovation happens, and diversity, equity, inclusion, and  belonging flow naturally.

Jenn will inspire you and your team to show up authentically and embrace the highs and lows in work/life. Leaders who create a genuine, inclusive work environment know it’s not just the “right thing to do,” they know it’s also creating more profits and purpose in the world. When we get real with ourselves THAT’S when happiness and humanity come alive.

How can we:

  • Create systemic environments where we all meaningfully connect and feel a sense of belonging?
  • Cultivate people ecosystems that bring happiness, embrace wholeness, and nurture new ways to feel more human at  work?
  • Stop focusing on doing things right for efficiency and focus on doing the right things for people?

It’s no secret that core values are essential to culture and  success. The majority of companies have defined their values. But, do those values still ring true and represent the company you are today? And, do your employees align and live these values daily? What purpose is driving your team’s success?

In this session, Jenn will share the significant impact teams experience when individuals define their personal values and ladder those up to the organizational values. She’ll share her values journey from life BC (Before Covid) to life AC (After Covid) and how those values may have changed. When we know our values, we realize how our decisions impact our lives and the  organization as a whole for better or worse.

How can we simultaneously answer:

  • What are the ways we can imbed and live purpose + values so they’re not meaningless words on the wall?
  • What’s in it for ME?
  • What’s in it for ALL? (teams, customers, and our ecosystem)

At every defining moment in the consumer life cycle, there are opportunities to create a strong positive (or negative) brand experience, and those moments start with the employee. When we create a triple win—people are supported as individuals, teams/customers are supported, and businesses are more successful.

In this session, Jenn shares how as leaders, we can adapt to change, be profitable and purposeful, support all people and our stakeholders (spoiler alert…it starts with your greenhouse first). When we nurture our greenhouse, we can then nurture others and create a ripple effect that positively impacts our whole ecosystem of people.

Starting with the employee means  embracing with purpose and values the entire life cycle of humans, not just the time they spend on the clock. She’ll share real-world examples of organizations applying these greenhouse elements which led to happier customers, more brand loyalty, and more profitable, impactful businesses.

The bottom line is when values,  purpose, and behaviors align a positive ripple of impact flows from the individual to team and company to customers, partners, vendors, and even the society and planet.

Since the world hit reset in 2020, people have been asking: 

  • What are the things most important to me?
  • Am I living an authentic life that’s true to myself and not what others expect of me?
  • How do I know if I’m spending the minutes of my day meaningfully?

Whether you lead a company, teams, or your own work/life, it’s time to get to the core of who you are, live the purposeful life you want, and  ripple your impact to people in your business and beyond.

In this session, Jenn shares why it’s time to redefine happiness, the role that life’s highs and lows play, and how we’re more resilient when we  live with happiness and humanity. She’ll define what it means to take care of your greenhouse as you grow others, and explain the new concept of the double  ROI — return on investment and ripple of impact.

When we apply the learnings from Beyond Happiness, we wake  up knowing, regardless of what bad news might be in the headlines that day, that we’re grounded in our internal worlds. That we’re putting our time and talents to the best use, in service of ourselves and everyone we touch in our ecosystems.

Possible areas of discussion:

  • Who is Jenn Lim? Can you talk about your journey  that led you here?
  • Who has been a key role model and mentor in your life?
  • How do you recommend that we further drive employee attraction/retention?
  • How can we create systemic environment where we all meaningfully connect and feel a sense of belonging?
  • How do we cultivate people ecosystems that bring happiness, embrace wholeness, and nurture new ways to feel more human at work?
  • On a personal level, what impact does DEIB have on you?
  • What are the long-term consequences if we ignore DEIB?
  • What is your definition of DEIB? What does it mean to you?
  • Why now? Why is DEIB the topic of  conversation?
  • What has influenced your thinking around DEIB and motivated you to get involved in being an advocate for change?
  • What are the barriers that limit our ability to be DEIB?
  • How does Jenn’s Greenhouse Model help grow teams and businesses all while tending to our (personal) greenhouse?
  • How do you LIVE Core Values as a team?
  • How can we drive better service, sales and profits?
  • How do you impact your teams happiness/productivity/engagement?
  • How and why is it important to give team members the empowerment to act when needed?
  • How do you implement rules and regulations in a team and keep culture positive and excited?
  • How does my job change when I lead by purpose?
  • What does happiness at work mean?
  • How has the pandemic changed how we approach happiness?
  • How do we thrive in times of heightened change, stress and uncertainty?
  • How do we keep connected and happy at work?
  • How have companies prioritized happiness and humanity above all else and thrived because of it?
  • What is the future of work looking like and how is it affecting people?
  • What do you do when the “pursuit of happiness” gets derailed in your life, work, even your purpose?
  • What are the biggest mistakes in happiness at work, for people, leaders and the organization?
  • What’s the path to becoming a happier organization?


“I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”

— Cleveland Clinic

“Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”

— Toyota

“Things went great. Jenn Lim was a perfect choice for our program. We are happy to recommend her. Feel free to send people to me who are inquiring about hiring Jenn. We have also enjoyed working with you, Kristi, and everyone at Delivering Happiness!”

— BBB, Inc.

“I would highly recommend Jenn Lim for any business event. Her message/presentation cuts across all kinds and sizes of businesses. Her style is warm, and she is very accommodating and approachable. We have received only positive comments about what she had to say!”

— PNC Bank, National Associations
By continuing to browse, you consent to our use of cookies. To know more, please view our Privacy Policy. Hide