GOING BEYOND THE BRAND – Delivering WOW Customer Service by Living the Brand!
Customer focused teams go Beyond the Brand, breathing new life into your organization using Karen’s CPR Engagement concept; where people feel Connected, Protected, and Respected.
Forester research states that 90% of American consumers form their perception of companies based primarily on the service experience. When your employees live your brand and spread your brand’s vision, they deliver a WOW customer experience.
Today all businesses are redefining their mission and vision as their brand promise expands to employee engagement. Your brand is the core of your company. It is the heart of your business, the soul of your culture, and the foundation for delivering an exceptional customer experience.
GAINING THE GENERATIONAL ADVANTAGE – HARNESSING GENERATIONAL POWER
If you are looking for an upbeat presentation on the Generations look no further. Karen McCullough’s Generational Advantage keynote takes a positive approach to generations in the workplace and in your organization. She humor and insights challenge assumptions and explore new ways of thinking age and contributions.
Today, the workplace days of “one size fits all” and “treat everyone the same” are gone. Karen helps leaders and teams understand the distinct generational differences and how to flex to meet each group and individual in a personal and supportive way building trust, motivation, while inspiring and retaining talent. Karen will show you how to tap into the knowledge and strengths of your multigenerational team to give you The Generational Advantage.
CHANGE IS GOOD… YOU GO FIRST
The pace of change is accelerating and is more complex. Change is occurring more frequently, and can become overwhelming. Today we all need new tools and rituals to help us not only survive, but thrive in this world of technology, innovation, and disruption. In her keynote program, Change is Good, Karen empowers you with three critical steps to lead and inspire change. She will debunk several myths around motivating change while sharing the missing links to growing a culture of change and modifying behavior.
Whether your natural instinct is to embrace change or to run from it, this program is for you! You will leave with the tools to develop a “change mindset”. This will enable you to access new ways of communication, develop new skills, and make a shift in thinking. It’s time to get excited about change. Are you ready see the opportunities change presents?
DIVERSITY & INCLUSION AT WORK
It was only a few years back organizations defined diversity with numbers – focusing on how many employees of color, faith, sexual preference or the percentage of female versus male executives were in their organization.
Today, driving and managing diversity and inclusion involves much more than your teams’ skin color, gender, ethnicity, sexual orientation or age. Today diversity and inclusion encompasses the ability to recognize, include and inspire the spirit of belonging, engagement, and inclusion in today’s workplace and the world. In this presentation Karen McCullough will inspire you to drive the diversity and inclusion culture. Karen is passionate about inspiring others to gain awareness, appreciation, acceptance and move into positive action. Each of us has the power to make a difference embracing the spirit of inclusion.
Why Book Karen McCullough?
Karen McCullough is a nationally known keynote speaker and expert on change, generational opportunities and workforce trends.
Karen helps organizations cut through the generational stereotypes and get back to reality by leveraging their team's strengths, enriching the work environment, and driving better results. Each of her presentations brings a realistic perspective on workplace trends, employee engagement, while offering actionable content.
BONUS! She's fun! She creatively blends current research with humor, concepts and stories, moving participants to take action.
For the past 15 years Karen has shared her insights to top organizations such as VMware, Procter & Gamble, US Department of Justice, JPMorgan Chase, Symantec, McGraw-Hill, National Homebuilders, Shell Oil, Mercedes Benz, The World Bank, American National Insurance, Humana, United Way, American Heart Association and MD Anderson Cancer Center.
Before her speaking and early in her career, Karen owned and operated several retail fashion stores in Houston, Texas. Often, she hired many young employees with no workplace experience and zero in the retail industry. Karen had the keen ability identifying inexperienced workers who had the potential to become great employees- and they did, many staying on for years.! Little did she know that these early years were the foundation for her passion understanding and managing all generations.
She began speaking in 2000 and began to learn more and study generational differences. Today her interest in the generations has become her passion and mission. Her programs include case studies, current research, and up to date new information and discoveries about Millennials and soon to be in the workforce Gen Z.